Home menu gone after update (Adobe XD MACOS Catalina)

New Here ,
Jan 16, 2021 Jan 16, 2021

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After i updated xd to the latest version the menu is not showing anything anymore... how can i start a new project?

 

// Mike

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install XD and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Thanks for the reply, I have done everything u explained a few times now and it's still not working... 

 

everything worked just fine one week ago but after I pushed that update button things started to fail. 

// Mike 

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Thanks for trying. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Note: While sending the DM, please add the link for this discussion in the subject.

 

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Hi Mike,

 

I would like to follow up on your issue. Are you still experiencing the issue with XD or it has been resolved? Actually, we are tracking this issue for our product team to investigate. If the issue still persists, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and we will escalate it further.

 

Thanks,

Harshika

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