Home screen and File open dialog box not showing my computer location

New Here ,
Jul 28, 2020 Jul 28, 2020

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I am unable to see 'Your Computer' location from the home screen. Also, when open the 'File dialog box' again the mycomputer location is not showing. 

premaha_8_1-1596004038018.png

 

 

premaha_8_0-1596004009845.png

Really frustrating to see kind of bugs. Please help me to getrid of this.

 

thanks

 

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correct answers 1 Correct Answer

Adobe Employee , Jul 29, 2020 Jul 29, 2020
Hi there,   Sorry to hear about the trouble, we'll try our best to help you with that. Could you please try creating a new document and check if you are getting an option to open the file from there or if you are on home screen please try opening using the shortcut ⌘ + Shift + O for macOS and CTRL + SHIFT + O for Windows and let us know if you are able to open the file?    Regards Rishabh

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Adobe Employee ,
Jul 29, 2020 Jul 29, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with that. Could you please try creating a new document and check if you are getting an option to open the file from there or if you are on home screen please try opening using the shortcut ⌘ + Shift + O for macOS and CTRL + SHIFT + O for Windows and let us know if you are able to open the file

 

Regards

Rishabh

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Sir,

I am still facing the same problem. No difference.

Hopefully,  you will help me.

 

thanks

Prema

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Prema,

 

Sorry for the confusion. It appears that you're looking for "Your computer" on the home screen. However, you'll find this option once you open the file. Please see the attached screenshot below-

Screenshot_13.png

 

Same way you open the "Save As Local Document"  then the dialog box open up showing your computer location. 

 

Let me know if you still have any confusion. I will try my best to help.

 

Thanks,

Harshika

 

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