Home screen cant open a new project , and RTL problems

[gali5FED]

Hi 

i have the latest version of XD , mac - mojave 

cannot open a new project , and artboard templates dont show - see a screenshot  attached 

also RTL not working - cannot edit Hebrew text !! 

tried to install again , nothing helped !!

Thanks in advance

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the steps shared here: https://helpx.adobe.com/sk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cl...

If that doesn't work, please try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install XD and let us know if that helps or if you need any further asisstance.

Regards

Rishabh

[gali5FED]

Thank you Rishabh 

I tried the steps in the first link , didnt work . 

later this week i will try the second one and let you know 

Regards 🙂

[Rishabh_Tiwari]

Sure, let us know how it goes.

[HARSHIKA_VERMA]

Hi Gal,

If you still face issue after trying the steps suggested by Rishabh, please share the information asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... with me over a PM as our product team is tracking these cases for investigation purpose.

Thanks,

Harshika