Home screen cant open a new project , and RTL problems

New Here ,
Jan 16, 2021 Jan 16, 2021

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Hi 

i have the latest version of XD , mac - mojave 

cannot open a new project , and artboard templates dont show - see a screenshot  attached 

also RTL not working - cannot edit Hebrew text !! 

tried to install again , nothing helped !!

Thanks in advance

gali5FED_0-1610816990596.png

 

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared here: https://helpx.adobe.com/sk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cl...

 

If that doesn't work, please try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install XD and let us know if that helps or if you need any further asisstance.

 

Regards

Rishabh

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New Here ,
Jan 23, 2021 Jan 23, 2021

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Thank you Rishabh 

I tried the steps in the first link , didnt work . 

later this week i will try the second one and let you know 

Regards 🙂

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Sure, let us know how it goes.

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Hi Gal,

 

If you still face issue after trying the steps suggested by Rishabh, please share the information asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... with me over a PM as our product team is tracking these cases for investigation purpose.

 

Thanks,

Harshika

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