how to terminate subscription when we don't have access to the account?

New Here ,
Dec 16, 2020

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how to terminate subscription when we don't have access to the account?

Situation

1. we subscribe adobe plan to our ex employee account by using our company email

2. employee already left the company

3. we still have access to the employee inbox, by resetting his email password 

4. but we are not able to log in to his (ex employee) adobe account or reset his adobe account password, since he is activating 2 factor authentication. 

5. the ex employee does not want to cooperate to provide the OTP

 

What should we do so we could able to terminate the plan this ex employee adobe account?

 

Hi there,

 

Thanks for reaching out. Please contact us directly using this link: https://helpx.adobe.com/contact.html

Our team will surely help you in the best possible way.

 

Regards

Rishabh

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how to terminate subscription when we don't have access to the account?

New Here ,
Dec 16, 2020

Copy link to clipboard

Copied

how to terminate subscription when we don't have access to the account?

Situation

1. we subscribe adobe plan to our ex employee account by using our company email

2. employee already left the company

3. we still have access to the employee inbox, by resetting his email password 

4. but we are not able to log in to his (ex employee) adobe account or reset his adobe account password, since he is activating 2 factor authentication. 

5. the ex employee does not want to cooperate to provide the OTP

 

What should we do so we could able to terminate the plan this ex employee adobe account?

 

Hi there,

 

Thanks for reaching out. Please contact us directly using this link: https://helpx.adobe.com/contact.html

Our team will surely help you in the best possible way.

 

Regards

Rishabh

Views

90

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Translate

Translate

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Dec 16, 2020 0
Adobe Employee ,
Dec 16, 2020

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Hi there,

 

Thanks for reaching out. Please contact us directly using this link: https://helpx.adobe.com/contact.html

Our team will surely help you in the best possible way.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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