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HP A9 Laptop - Adobe XD open and crash immediately. please help me to fix it.

New Here ,
May 12, 2019

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Today i'm installed adobe xd in my laptop. after install finished i tried to open adobe xd, but it open and close immediately. what is the reason for it?

My Laptop Hardware Details

Hard Drive :- 1TB

RAM :- 8GB

VGA :- RADEON R5 (4GB)

Processor :- AMD A9 9420, 5 COMPUTE CORES 2C + 3G 3.00Hz

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HP A9 Laptop - Adobe XD open and crash immediately. please help me to fix it.

New Here ,
May 12, 2019

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Today i'm installed adobe xd in my laptop. after install finished i tried to open adobe xd, but it open and close immediately. what is the reason for it?

My Laptop Hardware Details

Hard Drive :- 1TB

RAM :- 8GB

VGA :- RADEON R5 (4GB)

Processor :- AMD A9 9420, 5 COMPUTE CORES 2C + 3G 3.00Hz

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101

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May 12, 2019 0
Adobe Community Professional ,
May 12, 2019

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Did you check and confirm the required specifications?

Is this the first time you've tried to install XD?
Have you tried to uninstall and reinstall it, with the same results?

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May 12, 2019 0
Preran LATEST
Adobe Employee ,
May 15, 2019

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In addition to the solution above, see Adobe XD shows white screen after launch and crashes on Windows

Let us know if you need more assistance, and we will do our best to help.

Thanks,

Preran

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May 15, 2019 0