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HUGE usage of RAM. Perfomance is really bad. Every small action cause problems

Community Beginner ,
May 04, 2020

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I have this problem from january with all versions!!!!!!!!

No matter the size of the file, after few minutes using XD thaths the situation. Can use up to 8-10 GB!!

Even if there is no file open it uses up to 5GB of memory!!!!!!!!!!

I cannot work like this anymore!!!Do smth!!!!!I have an issue wuth support for monthes!Nothing solved!

 

Screen Shot 2020-05-04 at 10.48.29.pngScreen Shot 2020-05-04 at 10.48.48.png

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Crash on mac, Product performance

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HUGE usage of RAM. Perfomance is really bad. Every small action cause problems

Community Beginner ,
May 04, 2020

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I have this problem from january with all versions!!!!!!!!

No matter the size of the file, after few minutes using XD thaths the situation. Can use up to 8-10 GB!!

Even if there is no file open it uses up to 5GB of memory!!!!!!!!!!

I cannot work like this anymore!!!Do smth!!!!!I have an issue wuth support for monthes!Nothing solved!

 

Screen Shot 2020-05-04 at 10.48.29.pngScreen Shot 2020-05-04 at 10.48.48.png

TOPICS
Crash on mac, Product performance

Views

399

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May 04, 2020 0
Community Beginner ,
May 04, 2020

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And in addition to that with the last release the app crashes everyday, 10-15 times a day depends on using!!!

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May 04, 2020 0
Adobe Employee ,
May 05, 2020

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Hi there,

 

I completely understand how you feel. I would feel the same in your situation. Would you mind getting in touch with our support team directly using this link: https://helpx.adobe.com/in/contact.html so that you can get immediate assistance?

 

Let me know if you face any trouble connecting with them.

 

Thanks,

Harshika

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May 05, 2020 0
Community Beginner ,
Jun 10, 2020

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I talked to the team. YOu took log files and after that, I didn't hear from you. I am in touch with adobe agents since February, every time you take logs trying different things, and then you are gone. PROBLEM NOT SOLVED!!

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Jun 10, 2020 0
Adobe Employee ,
Jun 10, 2020

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Hi there,

 

We're so sorry to hear about the trouble and for the delay in resolution. I'd request you to please share the case reference number, we'll check the case history and will help you with the next course of action.

 

Regards

Rishabh

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Jun 10, 2020 0