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I am getting Error 69 when updating Adobe XD file.

New Here ,
May 30, 2020

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I am getting an error while updating my documents on clouds after completed.

 

Error:

Something went wrong.

Learn More (Error 69)

 

This started to happen after Adobe crush 3 days ago. 

How can I solve this? Please help me to solve it.

Thank you.

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I am getting Error 69 when updating Adobe XD file.

New Here ,
May 30, 2020

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I am getting an error while updating my documents on clouds after completed.

 

Error:

Something went wrong.

Learn More (Error 69)

 

This started to happen after Adobe crush 3 days ago. 

How can I solve this? Please help me to solve it.

Thank you.

Views

202

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May 30, 2020 0
Adobe Employee ,
Jun 01, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is this happening with a specific file or multiple files?
  3. Are you connected to a private network or managed network like a work network? Please try switching to a different network and check if you are still getting the error.

 

Regards

Rishabh

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Jun 01, 2020 0
New Here ,
Jun 03, 2020

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Hi Rishabh,

 

Am also facing the same issue just for a single file, when I try to publih it as a 'Development" view setting. Facing the issue form yesterday, please help me ASAP.

 

Thanks,

Lakshminarayanan Potti. S

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Jun 03, 2020 0
New Here ,
Jun 07, 2020

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Hi Rishab,

 

Yes it is happening with the specific file and only "Review" view setting.

I am connected to a private network. I switch my network an does not solved. I am still getting this error with a specific view setting.

 

Best Regards.

 

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Jun 07, 2020 0
New Here ,
Jun 07, 2020

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Hi, 

 

Tody I just creadted an another link (XD > Share > Link settings  > New link) for the same file and it was a success, but only problem here is now I have 2 links for one file :).

 

Thanks,

Lakshminarayanan Potti. S

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Jun 07, 2020 0
Adobe Employee ,
Jun 09, 2020

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Hi there,

 

Sorry for the delay in response. Please check if you are able to publish the file, if not, please try signing out of Adobe XD and the CC app and close Core Sync and all Adobe related processes from the Activity Monitor/Task Manager, then check again after launching XD from Adobe CC app. Let us know how it goes.

 

Regards

Rishabh

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Jun 09, 2020 0