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I can not open creative cloud files on website

New Here ,
Dec 03, 2019

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I can not open creative cloud files, it just jump to https://www.adobe.com/cn/index2.html

what can I do?

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Crash or freeze, Error, Other

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I can not open creative cloud files on website

New Here ,
Dec 03, 2019

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I can not open creative cloud files, it just jump to https://www.adobe.com/cn/index2.html

what can I do?

TOPICS
Crash or freeze, Error, Other

Views

415

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 03, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi patrick,

Try what Rajesh has suggested I hope it would be helpful

Regards,

Anita Subedi

Adobe XD

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Dec 03, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi Patricksun,

 

Thank you for bringing this up. 
I would like to get some more information on this since I tried and I'm not able to reproduce the issue. 

Could you let me know which browser and OS you are using? How are trying to access the link (Using the URL assets.adobe.com or through "Manage links" from the XD application? 

 

I would also suggest you try accessing the files from a different browser. If in case it works, clear the Cache in the browser it isn't working on and then try. Hoping that would resolve our issue. 

 

If the issue still persists, feel free to revert. 

 

Regards,

Rajesh KN

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