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I can not open my XD file.

New Here ,
Jan 14, 2017

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I got this error.

Screen Shot 2017-01-15 at 15.29.42.png

And then, I checked error log on Console App.

Here is that.

1/15/17 14:51:30.796Adobe XD[27482]writing to output file got error: Result too large
1/15/17 14:51:30.796Adobe XD[27482]error processing data: Invalid argument
1/15/17 14:51:42.806ReportCrash[61770]Write failed to file /Users/*******/Library/Logs/DiagnosticReports/Adobe XD_2017-01-15-145142_XanderAmith.crash - uid: 502 gid: 20, euid: 502 egid: 20 - error 28: No space left on device
1/15/17 14:51:42.806ReportCrash[61770]Failed to save crash report for Adobe XD[27482] (version 0.6.8.6 (0.6.8.6)) to file:///Users/*******/Library/Logs/DiagnosticReports/Adobe%20XD_2017-01-15-145142_XanderAmith.crash.
1/15/17 14:51:42.821ReportCrash[61770]Process:               Adobe XD [27482]
1/15/17 14:51:42.821ReportCrash[61770]Path:                  /Applications/Adobe Experience Design CC (Beta)/Adobe Experience Design CC (Beta).app/Contents/MacOS/Adobe XD
1/15/17 14:51:42.821ReportCrash[61770]Responsible:           Adobe XD [27482]
1/15/17 14:51:42.833ReportCrash[61770]       0x10871b000 -        0x10a4c2fff +com.adobe.xd (0.6.8.6 - 0.6.8.6) <C28228FA-5223-34D5-B860-D6E7C44ECC3D> /Applications/Adobe Experience Design CC (Beta)/Adobe Experience Design CC (Beta).app/Contents/MacOS/Adobe XD

And I can not open Backup files by TimeMachine.

Why can't I open backup files too?

I have to fix this.

Due date is almost there.

Please help me.

That definitely does not sound ideal to me. Can you try uninstalling using the Creative Cloud cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and then reinstalling the software?

If you continue to have issues, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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I can not open my XD file.

New Here ,
Jan 14, 2017

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I got this error.

Screen Shot 2017-01-15 at 15.29.42.png

And then, I checked error log on Console App.

Here is that.

1/15/17 14:51:30.796Adobe XD[27482]writing to output file got error: Result too large
1/15/17 14:51:30.796Adobe XD[27482]error processing data: Invalid argument
1/15/17 14:51:42.806ReportCrash[61770]Write failed to file /Users/*******/Library/Logs/DiagnosticReports/Adobe XD_2017-01-15-145142_XanderAmith.crash - uid: 502 gid: 20, euid: 502 egid: 20 - error 28: No space left on device
1/15/17 14:51:42.806ReportCrash[61770]Failed to save crash report for Adobe XD[27482] (version 0.6.8.6 (0.6.8.6)) to file:///Users/*******/Library/Logs/DiagnosticReports/Adobe%20XD_2017-01-15-145142_XanderAmith.crash.
1/15/17 14:51:42.821ReportCrash[61770]Process:               Adobe XD [27482]
1/15/17 14:51:42.821ReportCrash[61770]Path:                  /Applications/Adobe Experience Design CC (Beta)/Adobe Experience Design CC (Beta).app/Contents/MacOS/Adobe XD
1/15/17 14:51:42.821ReportCrash[61770]Responsible:           Adobe XD [27482]
1/15/17 14:51:42.833ReportCrash[61770]       0x10871b000 -        0x10a4c2fff +com.adobe.xd (0.6.8.6 - 0.6.8.6) <C28228FA-5223-34D5-B860-D6E7C44ECC3D> /Applications/Adobe Experience Design CC (Beta)/Adobe Experience Design CC (Beta).app/Contents/MacOS/Adobe XD

And I can not open Backup files by TimeMachine.

Why can't I open backup files too?

I have to fix this.

Due date is almost there.

Please help me.

That definitely does not sound ideal to me. Can you try uninstalling using the Creative Cloud cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and then reinstalling the software?

If you continue to have issues, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Jan 14, 2017 0
New Here ,
Jan 16, 2017

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Hello!
It happened to me 2 times today. Is it due to the size of the images linked?

Please HELP too!

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Jan 16, 2017 0
Adobe Employee ,
Jan 17, 2017

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Can you try deleting images one by one to locate the source of the issue? How big are your image files? It is likely that either the size or the format of your files is leading to this issuue.

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Jan 17, 2017 0
New Here ,
Jul 11, 2020

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Hi, I'm haveing the issue that i am not able to open the files as it takes too long time and hangs my system with it.Can you plz resolve the issue

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Jul 11, 2020 0
Adobe Employee ,
Jul 19, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Is it happening with a local file or cloud file?
  • Is it happening with a specific file or multiple files?
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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Jul 19, 2020 1
New Here ,
Jan 19, 2017

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I used around 10 images of 4MB I think (format PNG and Tiff). I can't open the file anymore.
Thanks anyway.

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Jan 19, 2017 0
Adobe Employee ,
Jan 30, 2017

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XavMat-

Can you please send us a copy of the XD file? You can upload it to a file sharing service and PM me with a link.

-Elaine

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Jan 30, 2017 0
New Here ,
Jan 31, 2017

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I have had this same problem. I can't find any way of accessing the file. Can I send it to you?

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Jan 31, 2017 0
New Here ,
Mar 15, 2017

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I have the same problem too. What should I do now? Need help please...

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Mar 15, 2017 0
Adobe Employee ,
Mar 17, 2017

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Can you DM me a link to your file? Thanks!

-Elaine

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Mar 17, 2017 0
New Here ,
Apr 24, 2017

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Hi folks, did you resolve this?

I'm having exactly the same problem, if I can't fix it I'm going to have to scrap the project.

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Apr 24, 2017 0
Adobe Employee ,
Apr 25, 2017

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Would it be possible to share the link with us over a private message. To send a private message to Elaine or me, click our profile picture and share the link to your file with us.

Thanks,

Preran

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Apr 25, 2017 0
New Here ,
Dec 28, 2017

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Same problem here. Can't open the file, 147 kb, no images linked.

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Dec 28, 2017 0
Adobe Employee ,
Jan 10, 2018

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Hi Cristina,

If you are still facing this issue, I suggest getting in touch with Adobe Customer care contact-bumper for assistance.

Thanks,

Preran

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Jan 10, 2018 0
New Here ,
Feb 07, 2018

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Can't open my XD file. Please reach out with a contact to reach out to to help in restoring access to the file.

-Ayn

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Feb 07, 2018 0
Adobe Employee ,
Feb 09, 2018

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Would it be possible to upload your file to a shared location such as Dropbox or Creative Cloud and share the URL with me over a private message? To send a private message, click my picture and use the Message button.

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Feb 09, 2018 0
New Here ,
Apr 18, 2018

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I'm having the same issue with my file - it opens fine on another laptop (apple, macOS Sierra, 2016) with the latest XD version (7.0.12.09) but on this computer, (a 2017 iMac with the same version of XD) the file won't appear. I say appear because I click on my XD file itself and the animation showing it opens plays, and XD itself opens, but the file remains invisible. If I quit XD and reopen only the program, the file menu options for Open and New are inactive (see this link - Dropbox - Screen Shot 2018-04-18 at 1.02.27 PM.png).​. This has happened multiple times, does any have any idea how I can access these files?!

my xd file

Dropbox - Artistry Start.xd

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Apr 18, 2018 0
Adobe Employee ,
Apr 18, 2018

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Did you try opening Adobe XD from the Creative Cloud application and then using File > Open to open your file?

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Apr 18, 2018 0
Adobe Employee ,
Apr 18, 2018

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UPDATE: I used your file to open it on Adobe XD on my Windows computer. It opened up just fine. Does your computer meet the minimum system requirements specified in Adobe XD System requirements ?

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Apr 18, 2018 0
New Here ,
Apr 18, 2018

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Yeah, I don't think anything is wrong with the file. I hope Adobe isn't prioritizing dev for Windows...

Yes, new iMacs. New XD version. When I open XD, the File > New and File > Open menu options are greyed out. And when I drag and drop the file onto the program icon/shortcut, same thing happens as double-clicking - it animates briefly but does not actually open. However, I've found a bypass - I can open XD, open a new template, then drag and drop my file onto the open template, it will finally open. I'm sure this isn't the preferred method and would be great to see this major bug addressed asap.

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Apr 18, 2018 0
Adobe Employee ,
Apr 20, 2018

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That definitely does not sound ideal to me. Can you try uninstalling using the Creative Cloud cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and then reinstalling the software?

If you continue to have issues, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Apr 20, 2018 0
New Here ,
Apr 22, 2018

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I will try. Doing this is not as easy as it sounds since my software is managed by our IT and they have other priorities. I will try and report back.

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Apr 22, 2018 0