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I can't acces to my cloud document

New Here ,
Sep 21, 2020

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Capture d’écran 2020-09-21 121652.jpgCapture d’écran 2020-09-21 121701.jpg

 

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I can't acces to my cloud document

New Here ,
Sep 21, 2020

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Capture d’écran 2020-09-21 121652.jpgCapture d’écran 2020-09-21 121701.jpg

 

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Sep 21, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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