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I can't open and install an app (Adobe XD)

Community Beginner ,
Jun 30, 2020

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Hello
I previously installed Adobe XD
Then I uninstalled it
And now I want to reinstall it. But there is a problem and it is during the installation of the application that appears: An earlier installation of this product was found. This product will be installed at its original location.

When I ignore it and press continue, the application will be installed, but I cannot open it.
When I enter it, it opens for ten seconds and then closes for good.
When I search for the location of files where the application was installed, I don't find it installed in the default path.

Can I understand where the problem is and how the application does not exist but when I try to install it it appears to me that it really exists !!

 

Annotation 2020-06-30 194931.png

 

TOPICS
Crash on windows, Download install and licensing, How to, Open and save docs, Product performance

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I can't open and install an app (Adobe XD)

Community Beginner ,
Jun 30, 2020

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Hello
I previously installed Adobe XD
Then I uninstalled it
And now I want to reinstall it. But there is a problem and it is during the installation of the application that appears: An earlier installation of this product was found. This product will be installed at its original location.

When I ignore it and press continue, the application will be installed, but I cannot open it.
When I enter it, it opens for ten seconds and then closes for good.
When I search for the location of files where the application was installed, I don't find it installed in the default path.

Can I understand where the problem is and how the application does not exist but when I try to install it it appears to me that it really exists !!

 

Annotation 2020-06-30 194931.png

 

TOPICS
Crash on windows, Download install and licensing, How to, Open and save docs, Product performance

Views

81

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Jun 30, 2020 0
Adobe Employee ,
Jun 30, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try the clean installation of Adobe XD, in order to so please follow the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Jun 30, 2020 0
Community Beginner ,
Jun 30, 2020

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I have already tried it
The method does not work with me
The sentence has disappeared, but the application is installed in another folder

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Jun 30, 2020 0
Adobe Employee ,
Jul 01, 2020

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Thanks for confirming. Adobe XD is a UWP app, so please change the installation location to this path and also please ensure that you have read and write permission for the folder C:\Program Files\WindowsApps\ and if you have the full permission, please check if you find any folder related to XD, if yes, please delete that and try re-installing it.

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Jul 01, 2020 0