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I have several cloud files and I can no longer work with one of them because I only get this pop up message "Trying to connect
Coediting is unavailable while offline. XD will automatically reconnect. Save as a new document to work offline, or close the document."
But it works perfectly fine with other cloud files. So it is obviously not a problem that I am offline...
The problem is only on my Mac, it works on my Windows computer..
What could the problem be and how can I get around it?
Hi there,
Sorry to hear about the trouble. Could you please try the steps shared below:
If you are still unable to work on that file, please ensure that all the collaborators have the latest version of XD which is 30.0, and let us know if this helps or if you need any further assistance.
Regards
Rishabh
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I have several cloud files and I can no longer work with one of them because I only get this pop up message "Trying to connect
Coediting is unavailable while offline. XD will automatically reconnect. Save as a new document to work offline, or close the document."
But it works perfectly fine with other cloud files. So it is obviously not a problem that I am offline...
The problem is only on my Mac, it works on my Windows computer..
What could the problem be and how can I get around it?
Hi there,
Sorry to hear about the trouble. Could you please try the steps shared below:
If you are still unable to work on that file, please ensure that all the collaborators have the latest version of XD which is 30.0, and let us know if this helps or if you need any further assistance.
Regards
Rishabh
Copy link to clipboard
Copied
Hi there,
Sorry to hear about the trouble. Could you please try the steps shared below:
If you are still unable to work on that file, please ensure that all the collaborators have the latest version of XD which is 30.0, and let us know if this helps or if you need any further assistance.
Regards
Rishabh