I'll comeback to other services, as iCloud or Google Drive, because Adobe Cloud is not trustable. I've believed in the service til this morning when a client ask me to do an update in an Adobe XD file stocked in Adobe Cloud. The file is impossible to download. How Adobe can propose a service that is so flaw, so slow, so unstable?
We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still facing the issue on the latest version of XD which is 35.1? If yes, please share a few more details like:
Is this happening with a specific file or multiple files?
Are you connected to a private network or a managed network?