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I'm on an enterprise plan but the starter plan can't co edit with me

Explorer ,
Oct 26, 2020

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Hey,

 

I'm on a Entreprise plan and I invite other to co edit with me on the document but they are on starter plan. I saw that they are limited to have 2 co editor. I deleted all of them and add again only one person but he still have the message that said he need to upgrade for a premium plan. If I create a new document and I invite him it's fine tho. It seems that all already created document are not working.

 

Also I see that starter plan can only have one shared link activited. What does that mean? If in my document I invited him and I have 2 differents links (1 for review and 1 for dev) does it will be fine?

 

Thanks

Hi Tlemaitre,

 

Thank you for reaching out and bringing this situation up. As a quick workaround, I'd recommend copying the content from the prototype mode of the existing file and paste it into a new document. This would solve your first problem. 

 

If you're inviting anyone to a document, then that person would have the right to publish a prototype from that document. So it doesn't impact the person you have invited. 

 

I'd also request you to ask your admin to raise a ticket for the first issue with the enterprise support team. Let me know if you need help with that. 

 

Thanks,

Atul_Saini 

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I'm on an enterprise plan but the starter plan can't co edit with me

Explorer ,
Oct 26, 2020

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Hey,

 

I'm on a Entreprise plan and I invite other to co edit with me on the document but they are on starter plan. I saw that they are limited to have 2 co editor. I deleted all of them and add again only one person but he still have the message that said he need to upgrade for a premium plan. If I create a new document and I invite him it's fine tho. It seems that all already created document are not working.

 

Also I see that starter plan can only have one shared link activited. What does that mean? If in my document I invited him and I have 2 differents links (1 for review and 1 for dev) does it will be fine?

 

Thanks

Hi Tlemaitre,

 

Thank you for reaching out and bringing this situation up. As a quick workaround, I'd recommend copying the content from the prototype mode of the existing file and paste it into a new document. This would solve your first problem. 

 

If you're inviting anyone to a document, then that person would have the right to publish a prototype from that document. So it doesn't impact the person you have invited. 

 

I'd also request you to ask your admin to raise a ticket for the first issue with the enterprise support team. Let me know if you need help with that. 

 

Thanks,

Atul_Saini 

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Oct 26, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi Tlemaitre,

 

Thank you for reaching out and bringing this situation up. As a quick workaround, I'd recommend copying the content from the prototype mode of the existing file and paste it into a new document. This would solve your first problem. 

 

If you're inviting anyone to a document, then that person would have the right to publish a prototype from that document. So it doesn't impact the person you have invited. 

 

I'd also request you to ask your admin to raise a ticket for the first issue with the enterprise support team. Let me know if you need help with that. 

 

Thanks,

Atul_Saini 

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