[Import & Export]-Error while exporting the artboard or an asset file in XD.

Community Beginner ,
Feb 24, 2020 Feb 24, 2020

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Hello, I cannot export the artboard correctly for more than a month, nor does it allow me to export any assets, nor have I been able to export through export complements.

I reinstalled XD several times and logged in, nothing fixed the error and it's getting really annoying because I can't export anything and XD doesn't know what the cause is either. I tried previous versions of XD, everyone has this problem now.

 

Anotación 2020-02-24 083800.pngAnotación 2020-02-24 084030.pngAnotación 2020-02-24 084128.pngAnotación 2020-02-24 084142.pngI need help as soon as possible!

 

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Import and export, Product performance

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Adobe Employee ,
Feb 24, 2020 Feb 24, 2020

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Hi Miguel,

 

Sorry you ran into trouble while exporting the artboard or an asset of an old file in XD. I tried exporting the artboard of my 5 months old file as an iOS and it exported fine at my end on windows 10 machine. Would you mind trying to copy the artboard into a new file and then try to export? 

 

Let us know if that helps. 

 

Thanks,

Harshika

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Community Beginner ,
Feb 24, 2020 Feb 24, 2020

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Trying to copy the artboard into a new file and then export.

He let me export to the web at the end but he doesn't let me export for the rest of the options.

 

Also if I would like to export more than @ 3x and improve the resolution of my artboard, I must do it from an export complement. I have tried all export related add-ons in PNG and JPG but none works for me either. This is a problem that covers all Adobe XD from my Windows 10, I have the latest version, so I don't know where the problem might be.

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Community Beginner ,
Feb 24, 2020 Feb 24, 2020

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I made a complete video with what is really happening, please watch it. I need you to help me solve this problem as soon as possible. Thank you.

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