[Import & Export]-Unable to import picture into XD.

[TDS3]

Hi everyone, I'm trying to drag and drop my picture in my file but it's not working at all... First I have created a shape and try to drag the file on it but have an icon like "forbidden".

Any idea ?

Thank you !

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[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are unable to drag the images into the XD. I am unable to reproduce the issue at my end. Would you mind sharing the OS and XD version of your machine? Are you trying to import PNG or JPG image?

We will try our best to help.

Thanks,

Harshika

[TDS3]

Hi Harshika,

Thank you for you quick reply. I'm using Windows 10 and the last version of XD as I have downloaded it 2 days ago. It doesn't work neither JPG nor PNG.

Thank you for your time !

Claire

[HARSHIKA_VERMA]

Thanks for sharing the information, Claire. We have the latest version of XD available (26.0). Please check and confirm if you're using the same version. Would you mind telling if it's happening in all the files with all the images that you're trying to download?

We will try our best to help.

Thanks,

Harshika

[TDS3]

Hi Harshika,

I have the 26.0.22.5 version. Yes it's happening with all files ( I have tried jpeg / png / files from photoshop...) but still not able to import it in xd ...

Should I re-install the software ?

Thanks,

Claire

[TDS3]

Hi Harshika,

I have still difficulties to drag or import any files ito XD ... I have re-install XD and I have a professionnal licence

[Preran]

Am sorry that the troubleshooting steps thus far haven't helped you. I suggest gettign in touch with the tech support team directly https://adobe.ly/2WYE62m for investigation. Use the chat button to get started. Let us know if you neeed more info.

Thanks,

Preran