[Import] Can't import svg located in shared network

Contributor ,
Feb 19, 2021 Feb 19, 2021

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I spent some time trying to import a SVG file that was in a server shared folder. XD kept showing it was invalid svg.

Created a new project. Nothing.

 Uninstalled and reintalled XD. Nothing.

Downloaded random svg and was able to import it from my local downloads folder.

Copied the svg I wanted from shared folder to local folder, SVG imported.

 

I remember I was able to import SVG from network before, please fix this.

TOPICS
Crash on windows, Import and export, Known Issue, Product performance

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correct answers 1 Correct Answer

Adobe Employee , Mar 03, 2021 Mar 03, 2021
Thank you very much for sharing the your issue is resolved with XD 37.1 version.  Could you please try again Franco and let us know if that works for you as well?   We will try our best to help.   Thanks, Harshika

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Hi Franco,

 

Sorry to hear about the trouble. I tried reproducing the issue on my end and I was able to import the SVG from a network folder synced locally. So please collect and share system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can investigate this for you. Also, please share the version of XD.

 

Regards

Rishabh

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Hi,

I have the same issue.

As FrancoBits did, I tried to move my SVG icons from server shared folder to local folder and now SVG import works. Current XD version: v37.1.32

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Thank you very much for sharing the your issue is resolved with XD 37.1 version.  Could you please try again Franco and let us know if that works for you as well?

 

We will try our best to help.

 

Thanks,

Harshika

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