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[Import-Export]- XD exporting to PDF issue

New Here ,
Apr 01, 2020

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Hi,

I'm not sure if this is me being a moron as I'm quite new to XD. I have a basic phone graphic with an image masked inside;  I'm finding when I add this component from my CC library to an artboard in XD, and try to export the artboard as a pdf, it is blowing out the image to be full size within the graphic. It only happens when exporting to pdf. 

Is there a way to solve this?

 

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Import and export

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[Import-Export]- XD exporting to PDF issue

New Here ,
Apr 01, 2020

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Hi,

I'm not sure if this is me being a moron as I'm quite new to XD. I have a basic phone graphic with an image masked inside;  I'm finding when I add this component from my CC library to an artboard in XD, and try to export the artboard as a pdf, it is blowing out the image to be full size within the graphic. It only happens when exporting to pdf. 

Is there a way to solve this?

 

{Renamed By MOD}

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Import and export

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Adobe Employee ,
Apr 01, 2020

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Hi Imogen,

 

Thanks for reaching out. If I understood it correctly, I added an image to the Artboard from the CC library and then masked it with a shape and then exported it as PDF and on my end, it seems to be exporting correctly. If that's not what you are following, I'd request if you can share a small video or a few screenshots of the workflow that you are following so that we can check it on our end. To share the video you can add it to cloud storage and share the link here.

 

Regards

Rishabh

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Adobe Community Professional ,
Apr 01, 2020

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How you creating mask?

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New Here ,
Jun 18, 2020

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I am experiencing the same issue.

I took a screen shot of an image. Drag the screen shot into XD. Resize and mask the image. Then, when I export as a PDF, the image is blown out. Here is an example:

 

Screen Shot 2020-06-19 at 1.07.40 pm.png

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Adobe Community Professional ,
Jun 21, 2020

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Can you share original screenshot for testing?

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Adobe Community Professional ,
Jun 22, 2020

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It seems to be the bug in with XD (version 30.0.12.14)  on macOS (10.15.5). If you manually mask the image with Shape and export it to PDF, then if you view the pdf in the Preview app ((Version 11.0 (999.4)) or  Acrobat Pro DC (Version 2020.009.20067), it will show the image incorrectly and even inverted/flipped.

 

I have noticed that if you drag the image over the masking shape, then It will export correctly in pdf format when viewed in the preview app and Acrobat Pro DC it will show the mask correctly. 

 

Refer the Screenshots -

Screenshot 2020-06-22 at 12.48.06 PM.png

 

Screenshot 2020-06-22 at 12.43.32 PM.png

 

Screenshot 2020-06-22 at 12.46.22 PM.png

 

 Screenshot 2020-06-22 at 12.53.31 PM.png

 

Screenshot 2020-06-22 at 12.53.58 PM.png

 

 

 

@Rishabh_Tiwari

Vishu Aggarwal

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Adobe Employee ,
Jun 22, 2020

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Hi Vishu,

 

We were unable to reproduce this on our end on macOS 10.15.4 and XD 30.0.12. Have you tested this with different files? 

 

Regards

Rishabh 

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Adobe Community Professional ,
Jun 23, 2020

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I don't quite understand what you mean by different files?.

I have created the video of the whole process - https://youtu.be/CdbRRaDQe0Q  

And files can be downloaded from the following link  - https://drive.google.com/drive/folders/10xJaWb8z3DBd0oSvv-flPUdNkN-CYLPE?usp=sharing

 

Vishu Aggarwal
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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New Here ,
Aug 12, 2020

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Same issue here. It blows and inverts the image.

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