Impossible d'ouvrir Adobe xd

New Here ,
May 03, 2021 May 03, 2021

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Je n'arrive pas à ouvrir Adobe xd. J'ai tout essayé : supprimer toutes les applications Adobe, supprimer tous les fichiers du registre, utiliser le logiciel Creative Cloud Cleaner... Quand, je veux ouvrir Adobe xd, je tombe toujours sur le message suivant :

adobe-xd-error.JPG

Je pense que c'est lié à l'installation d'Adobe xd il y a 2 ans qui fonctionnait bien mais que j'ai du désinstaller par manque de place.

 

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi there, 

 

Sorry for the inconvenience you are facing. Would you please go through this similar thread with solution https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11419342#M36375.

 

Hope it helps,

Regards,

Jagriti Kashyap 

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New Here ,
May 07, 2021 May 07, 2021

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Hi Jagriti,

Thank you for your answer I had already read before publishin my first message.

I did all what was asked with no success :

1. Try creating a new user account on your machine and then try to launch XD => It didn't work

2. Uninstall/ Reinstall XD. => I did it

3. Uninstall Creative Cloud Desktop app. => I did it

4. Restart the machine. => I did it

5. Install Creative Cloud, XD. => Id did it with no success

 

I install SDK Windows as asked in the answer you transfered to me but when I launch the first command in cmd run, I have this error message :

 

tracelog.jpg

 

 

 

 

 

 

 

 

Regards

Laurent

 

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