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Incorrect preview on iPhone compared to what is shown in XD

New Here ,
Oct 26, 2020

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Hi! The left images shows what it looks like in XD on my mac (both on artboard and in preview-mode). The right images shows how it looks in preview-mode on my iphone in the XD-app.  

 

 Screenshot 2020-10-26 at 14.26.29.png IMG_397118AFD325-1.jpeg

 

To my question - Why is it apper diffrent from my computer to the XD-app on my iphone? - For exampel the little green lable is missplaced? This have never happend before... 

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Product performance, Prototyping

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Incorrect preview on iPhone compared to what is shown in XD

New Here ,
Oct 26, 2020

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Hi! The left images shows what it looks like in XD on my mac (both on artboard and in preview-mode). The right images shows how it looks in preview-mode on my iphone in the XD-app.  

 

 Screenshot 2020-10-26 at 14.26.29.png IMG_397118AFD325-1.jpeg

 

To my question - Why is it apper diffrent from my computer to the XD-app on my iphone? - For exampel the little green lable is missplaced? This have never happend before... 

TOPICS
Product performance, Prototyping

Views

260

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Oct 26, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi Sarae53564869, 

 

Thank you for reaching out and sharing the screenshot. Would you mind send to us so that we can test it here at our end? I have a couple of questions here. 

 

  • Is it happening with all the files or which this one only? 
  • Which version of XD are you using on your machine and mobile device? 
  • Is it also happening during real-time/live preview? 
  • Have you used the repeat grid here? 

 

I'll be waiting for your response and the file. 

 

Thank you,

Atul_Saini

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Oct 26, 2020 0
New Here ,
Oct 27, 2020

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Hi @Atul_Saini,

 

Thanks for your respond! 🤩 I could not uplodad the xd-file here... Or how do I do that? 😔

 

  • It depends - sometimes it happens and sometimes it does not happen. 😅
  • Version: 32.1.22.3
  • On Live Preview (in iphone app) its happening, but on desktop preview it not happening that the element gets displaced.
  • I used a grid first and then I ungrouped them.

 

XD-link

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Oct 27, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi there,

 

Thanks for sharing the information. We have the latest version of XD available 34.1. Could you please update to the current version and let us know if you're still experiencing the issue?

 

Thanks,

Harshika

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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Hi @HARSHIKA_VERMA,

 

Thanks for your respond! ☺️ I have now updated to the latest version: 34.1.12.9. But my issues still remains. 😕

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Oct 27, 2020 0
Adobe Employee ,
Oct 29, 2020

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Thanks for updating. Is it possible for you to share the file so that we can test it our end? Please upload the file to a shared location such as Creative Cloud, Dropbox and share the url with us over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 29, 2020 0