Informe de bloqueo de Adobe en Adobe XD

New Here ,
Mar 03, 2021 Mar 03, 2021

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Buenas noches

 

repentinamente Adobe XD no puede iniciar, sale el mensaje de error "Adobe ha detectado que la aplicación Adobe XD, se ha cerrado inesperadamente en la última ejecución" no muestra el botón enviar

 

agradezco la ayuda a prestar

 

Saludos Cordiales

Néstor Curcho 

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correct answers 1 Correct Answer

Adobe Employee , Mar 04, 2021 Mar 04, 2021
Hi Nestor,   We are sorry for the frustration. In addition to what our expert has asked, I would also request you to please try the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095   Let us know if that helps.   Thanks, Harshika

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hello,

Sorry for the cause. Such dialog box appears when XD experience crash. 

Is it happening continously. If yes , you can click on top blue statement " Enviar informe" it will open the location where crash dump file is stored and provide us that dump to investigate. I may need more information to dig into the issue like

 

1. What all steps you did which led to crash

2. After how long you started XD, like system was on sleep mode or you were working in background.

3.  OS and Xd version

4. What is the reproducing rate

 

Regards,

Anita Subedi

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Good morning Anita Subedi

Answering your questions about the error:

1. What were all the steps you took that led to the accident

It is random, sometimes Acrobat XD starts in a normal way and other times
the error appears, whenever the error appears is when starting Acrobat XD,
I give it the Windows start button, I click Acrobat XD and when starting
the error appears.

2. After how long did XD start, as if the system was in sleep mode or
working in the background.

I do not understand this question, after the error occurs I give send or
the continue buttons that present the message and I can work in Acrobat XD.

3. OS and Xd version, OS is Windows 10 pro and XD is 37.1.32.2

4. What is the reproduction rate?

If I start Acrobat xd five times I get the error on approximately three of
those starts

I hope my answer can serve to help me

Best regards

Néstor Curcho

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Nestor,

 

We are sorry for the frustration. In addition to what our expert has asked, I would also request you to please try the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

Let us know if that helps.

 

Thanks,

Harshika

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