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[Install]-"Sorry, XD has encountered an error and needs to close." error

Community Beginner ,
Apr 06, 2020

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Hello! I suddenly can't access Adobe XD today. This error keeps on showing whenever I open XD.
"Sorry, XD has encountered an error and needs to close."

I have updated xd, uninstall / install XD already, even updated my Mac's OS.
Don't know what else to do now. 😞
Have anyone encountered this? How did you fix it? Please helpScreen Shot 2020-04-07 at 11.04.21 AM.png

Community Beginner
Correct answer by forhue | Community Beginner

After intensive and desperate search. Solved the 'eror' issue by 'removing Adobe User and Adobe App certificates in my Keychain Access.
Below's the link that helped me.
https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getsetinfomac

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Download install and licensing

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[Install]-"Sorry, XD has encountered an error and needs to close." error

Community Beginner ,
Apr 06, 2020

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Hello! I suddenly can't access Adobe XD today. This error keeps on showing whenever I open XD.
"Sorry, XD has encountered an error and needs to close."

I have updated xd, uninstall / install XD already, even updated my Mac's OS.
Don't know what else to do now. 😞
Have anyone encountered this? How did you fix it? Please helpScreen Shot 2020-04-07 at 11.04.21 AM.png

Community Beginner
Correct answer by forhue | Community Beginner

After intensive and desperate search. Solved the 'eror' issue by 'removing Adobe User and Adobe App certificates in my Keychain Access.
Below's the link that helped me.
https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getsetinfomac

Topics

Download install and licensing

Views

552

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Apr 06, 2020

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After intensive and desperate search. Solved the 'eror' issue by 'removing Adobe User and Adobe App certificates in my Keychain Access.
Below's the link that helped me.
https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getset...

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Adobe Employee ,
Apr 07, 2020

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Thank you for sharing the solution that worked for you. We really appreciate your efforts. This will definitely help our customers resolve the similar issues. Please feel free to reach out to us in the future for any query related to XD.

 

We'd be happy to help.

 

Thanks,

Harshika

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