[Install]-"Sorry, XD has encountered an error and needs to close." error

Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Hello! I suddenly can't access Adobe XD today. This error keeps on showing whenever I open XD.
"Sorry, XD has encountered an error and needs to close."

I have updated xd, uninstall / install XD already, even updated my Mac's OS.
Don't know what else to do now. 😞
Have anyone encountered this? How did you fix it? Please helpScreen Shot 2020-04-07 at 11.04.21 AM.png

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correct answers 1 Correct Answer

Community Beginner , Apr 06, 2020 Apr 06, 2020
After intensive and desperate search. Solved the 'eror' issue by 'removing Adobe User and Adobe App certificates in my Keychain Access.Below's the link that helped me.https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getsetinfomac

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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After intensive and desperate search. Solved the 'eror' issue by 'removing Adobe User and Adobe App certificates in my Keychain Access.
Below's the link that helped me.
https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getset...

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Adobe Employee ,
Apr 07, 2020 Apr 07, 2020

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Thank you for sharing the solution that worked for you. We really appreciate your efforts. This will definitely help our customers resolve the similar issues. Please feel free to reach out to us in the future for any query related to XD.

 

We'd be happy to help.

 

Thanks,

Harshika

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