Install-SOLVED: Can't verify my subscription status (Windows)

[Preran]

Try the following solutions in the order in which they are listed: 

•  Please try the steps mentioed in this article: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html.

If that doesn't help, then try the below steps.

• Start the Credential Manager Service: 

• Remove Web Credentials. See this article from Microsoft  https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager​ for more info. 

• Disconnect VPN and retry 
• Switch to a different network and retry 

If these solutions do not help, get in touch with Adobe Support using this link  Contact Customer Care 

Thanks, 

Preran 

[HARSHIKA_VERMA]

Hi there,

We are sorry for the delay in response. If you are still experiencing the issue, please try the steps suggested here:https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t.... and let us know if that helps?

Thanks,

Harshika

[Ibnu5C1F]

Still the same error. Nothing work after remove windows and web credential. The error still there. 

[Sajid Mukhtar]

Hi Guys,

I have installed the Adobe Creative Cloud Desktop app and installed XD using it. Now as soon as I launch XD it crashes with a delay of 10-15 seconds. During the time of the delay, it keeps displaying the Dialogue Box saying it can't verify my adobe subscription and can't connect to adobe servers. It doesn't even work in offline mode. I have tried stopping the watch to sync with the internet, signing out and sign in again, checked internet settings, reinstalled, clean installation, etc. I have tried every solution provided on adobe forums but it doesn't work.

Please help me in solving the problem. Thanks in Advance.

[italosan]

Hi, try taking a look at this thread: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...

[Omowasola5EC9]

Hi everyone. I am trying to use XD but i keep getting the "We can't verify your subscription status error", "we can't reach the adobe servers". What could be the issue because I am connected to the internet.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[default1zsbc8udj3xb]

I use Adobe XD on Windows 10. Almost everytime I start Adobe XD it says "We can't verify your subscription status". If I restart Adobe XD enough times eventually it works.

Sometimes it is not the "subscription status" error but the error code 5718. In this case I restart Adobe XD several times until it works.

I removed and installed Adobe XD several times already but that only makes it work for a while. Eventually the error "We can't verify your subscription status" returns. I also tried to disable the automatic clock synchronization in Windows 10 like other people suggested, but that did not work either.

[italosan]

Hi, try taking a look at this thread: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...