Installation du plugin Web Export

New Here ,
Nov 23, 2020 Nov 23, 2020

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Bonjour,

J'essai d'installer le plugin "Web Export" depuis le menu plug-ins d'Adobe XD

Il ne s'installe pas, au bout de 10s j'ai le message "vous êtes déconnecté. vérifiez votre connexion Internet"

(c'est pareil pou tous les plugins !)

Creative Cloud Desktop est bien connecté.

Une idée du pb ?

(1er post ici!)

Philippe

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi Philippe,

 

Welcome to the Adobe XD Community!

 

Thank you for reaching out and sorry to hear you are experiencing the issues with the plugin. Could you please make sure you are on the current version of XD 35.1? Please make sure you have the stable internet connection. You may try with a different internet connection and let us know if that helps.

 

We'll try our best to help you.

 

Thanks,

Harshika

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Bonjour Harshika,

Merci pour votre réponse

 

J'ai XD 35.1.12.5 et Cloud 4.3.61.1

Ma conexion Internet est stable, Fibre 400M

Je viens de faire un essai sans firewall ni antivirus, même erreur ....
Je suis dans un compte administrateur Windows 10

 

Merci
Philippe

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Bonjour,

En utilisant une connexion 4G j'ai reussi à télécharger le plugin !

 

Merci

Philippe

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