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Inter font not displaying properly in Adobe Acrobat

New Here ,
Jun 19, 2020

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I wanted to share an issue we’ve found and not sure if it’s a problem with the font or Adobe XD.

 

We have installed the most recentdesktop OTF files of Inter font by Rasmus Andersson and have been working in a few applications with it. Sketch, Word, InDesign and XD etc. This is working well, until we export a PDF from Adobe XD.

 

The font renders ok in the native Preview app, but once the file is opened in Adobe Acrobat Pro DC it appears wrong and kinda broken. (Noting there is also no problem when exporting to a PNG JPG etc, and there are no issues exporting from other applications such as InDesign).

 

I’ve attached screen shots as to how that appears (comparing with some other fonts we have installed as well as an export from InDesign).

 

I wondered if there is a problem with the way the font embeds specifically from XD, but there is zero control in exporting PDF

 

Hope there’s a way we can get fix for this issue. (We realise PDF is not really the intended output fro XD, however it is useful for our clients to have PDFs of screens at times).

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Inter font not displaying properly in Adobe Acrobat

New Here ,
Jun 19, 2020

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I wanted to share an issue we’ve found and not sure if it’s a problem with the font or Adobe XD.

 

We have installed the most recentdesktop OTF files of Inter font by Rasmus Andersson and have been working in a few applications with it. Sketch, Word, InDesign and XD etc. This is working well, until we export a PDF from Adobe XD.

 

The font renders ok in the native Preview app, but once the file is opened in Adobe Acrobat Pro DC it appears wrong and kinda broken. (Noting there is also no problem when exporting to a PNG JPG etc, and there are no issues exporting from other applications such as InDesign).

 

I’ve attached screen shots as to how that appears (comparing with some other fonts we have installed as well as an export from InDesign).

 

I wondered if there is a problem with the way the font embeds specifically from XD, but there is zero control in exporting PDF

 

Hope there’s a way we can get fix for this issue. (We realise PDF is not really the intended output fro XD, however it is useful for our clients to have PDFs of screens at times).

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Jun 19, 2020 0
Adobe Employee ,
Jun 19, 2020

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Hi there,

 

Thanks for reaching out. We will need to test this on our end, so could you please share a few more details like:

 

  1. The exact version of XD and the Operating System.
  2. Is this happening with this specific file?
  3. Is this happening with this specific font?
  4. Will it be possible for you to share a sample file? If yes, you can add the file to shared storage and share the link here or you can send it privately to me by clicking on my name. While sending a DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Jun 19, 2020 0
New Here ,
Jun 21, 2020

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Hey Rishabh, for ease answers from my post above more clear.

 

  1. Adobe XD 30.0.12.14 on MacOS10.15.4 on a 2019 MacBook Pro, and viewing the PDF in Adobe Acrobat Pro DC 2020.009.20067
  2. It is happening to any XD file not just one file.
  3. It is specifically occuring with the font 'Inter' which I source from https://rsms.me/inter/ From the .zip I've installed the 'Desktop' OTF fonts through FontBook  (Inter is also a font availabe on Google).
  4. I will share a link to a document privately.

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Jun 21, 2020 0
Adobe Employee ,
Jun 22, 2020

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Thanks for sharing the file. I will check that will update this discussion. As you confirmed it seems to be fine in the native preview app, I will check with the Acrobat team for a better understanding of the issue and will keep you posted. 

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Jun 22, 2020 0
New Here ,
Jun 22, 2020

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Awesome thanks for your assistance. We had to totally change all our fonts last minute for a client handover as we weren’t sure how it would render for them. So would be great to have a fix.

Emma Chambers
{Personal Information Removed By MOD}

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Jun 22, 2020 0
Adobe Employee ,
Jul 01, 2020

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Thank you for your patience. I checked with the team and found that this can happen if the fonts don't have the embedding rights. So if a font does not have the embedding rights, and the file is exported to PDF, Acrobat may not display them properly. Could you please try this option: Acrobat > Acrobat tab>preferences> Page Display>select use local fonts and check if it displays it correctly.

 

If this does not fix the issue, then please run the Preflight tool in Acrobat which is under 'Optimize Tool'> run the Embed missing fonts fix-up. Acrobat has the capability to embed missing fonts in a PDF.

 

Let us know if this helps or if you need any further assistance.

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Jul 01, 2020 0
em_annex LATEST
New Here ,
Jul 02, 2020

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Thanks Rishabh for pursuing this. I tried both with my fonts being stored locally and operating from FontBook

1. Local Fonts was checked already and doesn't display.

2. Embed missing fonts didn't work either. Attaching the report and screen shots.

 

Sigh... 

 

Screen Shot 2020-07-02 at 5.50.08 pm.pngScreen Shot 2020-07-02 at 5.51.31 pm.png

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Jul 02, 2020 0