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Invite status - Maximum number of invitations reached

Community Beginner ,
Oct 23, 2020

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I saw this error on another document a few days ago where the document was shared with 6 other users. I removed one of the users and was able to add the new one. 

 

This morning on a new document I attempted to invite one other user but received this error. I tried enabling co-editing, updated to the latest version of XD and restarted, but cannot add anyone to the file.

 

I have XD pro on OSX Mohave 10.14.6

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Invite status - Maximum number of invitations reached

Community Beginner ,
Oct 23, 2020

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I saw this error on another document a few days ago where the document was shared with 6 other users. I removed one of the users and was able to add the new one. 

 

This morning on a new document I attempted to invite one other user but received this error. I tried enabling co-editing, updated to the latest version of XD and restarted, but cannot add anyone to the file.

 

I have XD pro on OSX Mohave 10.14.6

Thanks

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Oct 23, 2020 2
Community Beginner ,
Oct 23, 2020

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Also, when I click the Invite button after getting this error, the pop-up changes to the attached, where I cannot change the email address, add a message or submit the invite request (button remains greyed out)Screenshot 2020-10-23 at 12.20.32.png

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Oct 23, 2020 2
Adobe Employee ,
Nov 06, 2020

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Hi Blake,

 

Thanks for reaching out. Do you know if you are on the free Starter plan for XD? You can check by going to XD -> About. If you see Starter under the logo, you are on the Starter plan. 

 

 

 

 

 

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Nov 06, 2020 0
Community Beginner ,
Nov 20, 2020

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Hi Gallekyle

 

I'm on the all apps plan, but via an annual deal from the website g2a.com. Is this possibly the cause. Need to resolve urgently.

 

 

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Nov 20, 2020 0
Adobe Employee ,
Nov 20, 2020

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Hi Blake, thank you for the details. I recommend contacting support. Details on options here: https://helpx.adobe.com/contact/what-contact-options.html . They can investigate the issue further with you.

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Nov 20, 2020 0
Community Beginner ,
Nov 25, 2020

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Hello can you help me fix this one :). I have version 34 of adobe xd. And since that update i wasn't able to invite anything. I am well aware of the october 2020 update as well where you disable coediting on starter plan but I'm not on starter plan. My account is licensed :). Can you help me with this 🙂 thank you.

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Nov 25, 2020 0
Adobe Employee ,
Nov 26, 2020

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Hi Nik, thank you for reaching out, that's not expected. I recommend reaching out to support so you can provide them with details on the issue. Details on how to contact them are here: https://helpx.adobe.com/contact/what-contact-options.html .

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 07, 2020

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Hi, what kind of subscription do you have? Starter, Single App or All Apps? 

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Nov 07, 2020 0
Community Beginner ,
Nov 20, 2020

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Sorry about the long delay in replying. I think this may be the issue. I purchased my license on a deal through the website g2a.com, which delivers an annual package at a reduced cost. I have all apps. 

 

Need to resolve this as its hugelyinconvenient. 

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Nov 20, 2020 0
italosan LATEST
Adobe Community Professional ,
13 hours ago

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Hi, I recommend that you contact customer service: https://helpx.adobe.com/it/contact.html

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13 hours ago 0