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Is there a way to open a file saved on a new version of Xd?

Explorer ,
Jan 26, 2019

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Hello!

So I've been having issues creating new files or saving them to the cloud. Today I had another issue but with windows update, I had to reinstall my windows for that. Now I've installed all my programs again and I no longer have any issues with Xd or creative cloud.

The thing is that I also lost the installer for the pre-release version of Xd where I was working on my project, is there a way to open that file with the current version of Xd, or can someone from the support invite me or install the pre-release version on my computer? Because now I cannot keep working on my project lol

Thanks!

Hi renealvarenga5,

Glad to hear that you have do not have any issues with Creative Cloud or XD any longer. I am not sure about the prerelease build that you have installed, but if if it is later than the official build that is installed on your computer, I suggest recreating the content from the prerelease version in the installed version on your computer. Let us know how it went.

If you aren't in a rush, there is an update of XD expected soon, and you should be able to open your file in that version after it is released.

Thanks,

Preran

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Is there a way to open a file saved on a new version of Xd?

Explorer ,
Jan 26, 2019

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Hello!

So I've been having issues creating new files or saving them to the cloud. Today I had another issue but with windows update, I had to reinstall my windows for that. Now I've installed all my programs again and I no longer have any issues with Xd or creative cloud.

The thing is that I also lost the installer for the pre-release version of Xd where I was working on my project, is there a way to open that file with the current version of Xd, or can someone from the support invite me or install the pre-release version on my computer? Because now I cannot keep working on my project lol

Thanks!

Hi renealvarenga5,

Glad to hear that you have do not have any issues with Creative Cloud or XD any longer. I am not sure about the prerelease build that you have installed, but if if it is later than the official build that is installed on your computer, I suggest recreating the content from the prerelease version in the installed version on your computer. Let us know how it went.

If you aren't in a rush, there is an update of XD expected soon, and you should be able to open your file in that version after it is released.

Thanks,

Preran

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Adobe Employee ,
Jan 28, 2019

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Hi renealvarenga5,

Glad to hear that you have do not have any issues with Creative Cloud or XD any longer. I am not sure about the prerelease build that you have installed, but if if it is later than the official build that is installed on your computer, I suggest recreating the content from the prerelease version in the installed version on your computer. Let us know how it went.

If you aren't in a rush, there is an update of XD expected soon, and you should be able to open your file in that version after it is released.

Thanks,

Preran

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Explorer ,
Jan 28, 2019

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Hi Preran!

My project was created some time ago, the thing is that the guy from the support asked me to save my project using the pre-release to see if I have any issues, he didn't say that I won't be able to use the cloud, and I didn't back up the previous version so this is the only file that I have,  I'm too far into my project to start again. When is this new version expected? This week?

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