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Issues with shared links in XD

Community Beginner ,
Jun 10, 2020

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Got a big project for my company and have a lot of Execs in reviewing a clickable prototype for some proposed new development.

 

They were initially loving the prototype and the ability to tag comments. However one of them just tried to get in and now the page is telling them all it's password protected, despite me never requiring a password to access.

 

When I try to update the link I get Error 55:18 with the prompt to make a new link.

Creating a new link is an option to restore access, but then I would lose all of the comments on the old URL.

 

Please help!

 

Update: Links are accessible once again with all comments. Thank you!

Hi All,

 

We are sorry for the inconvenience. There was an ongoing issue with the services and which is back to normal. Please let us know if you're till facing issues while publishing.

 

Thanks,

Harshika

 

<Edited>

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Data loss, Prototyping

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Issues with shared links in XD

Community Beginner ,
Jun 10, 2020

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Got a big project for my company and have a lot of Execs in reviewing a clickable prototype for some proposed new development.

 

They were initially loving the prototype and the ability to tag comments. However one of them just tried to get in and now the page is telling them all it's password protected, despite me never requiring a password to access.

 

When I try to update the link I get Error 55:18 with the prompt to make a new link.

Creating a new link is an option to restore access, but then I would lose all of the comments on the old URL.

 

Please help!

 

Update: Links are accessible once again with all comments. Thank you!

Hi All,

 

We are sorry for the inconvenience. There was an ongoing issue with the services and which is back to normal. Please let us know if you're till facing issues while publishing.

 

Thanks,

Harshika

 

<Edited>

Topics

Data loss, Prototyping

Views

893

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Community Beginner ,
Jun 10, 2020

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Adobe XD ver 29.3.32.3

Creative Cloud Sync 4.3.45.2

Have multiple cloud documents and for one document. wanted to invite other team members by enabling for co-editing.

Unable to do the above both tasks.

Getting error: 

We can’t create this link because your storage is full. Go to Published on the web to remove some links to free up storage.

Verified the storage also.. used is 2.1GB of 1 TB..

Deleted few files also.. but still getting the above error..

Attached are images for reference. 

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Community Beginner ,
Jun 10, 2020

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Me too here.. Really thinking about switching to Figma.. Enough is enough! So annoying 😞

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New Here ,
Jun 10, 2020

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I've got the same thing. We rely heavily on live collaboration, especially when everyone is remote at this point and we run into complete roadblocks weekly with Xd or the Adobe Cloud system. Stops all progress. Often reverting to past versions helps, but isn't working this time.

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New Here ,
Jun 10, 2020

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I have the same issue. I'm able to create Design Review links, but not co-editing links.

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Explorer ,
Jun 10, 2020

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I did not set a password for the prototype. We've just now (1:25pm EDT USA) tried to access the prototype and it's asking for a password? This prototype was NOT set up as a pw protected prototype! This prototype was working just fine this morning, now suddenly we're having this problem. Also, I can't update the link from within XD, either. This reminds me of the server issues we had with these linked prototypes a couple weeks ago. 😞 Please help!

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Community Beginner ,
Jun 10, 2020

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Facing the same issue

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New Here ,
Jun 10, 2020

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Same here

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Community Beginner ,
Jun 10, 2020

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The same to me, all the programmers are contacting me asking me why I have put a password to the specification links, I am not talking about a single lynk, but about several projects that are being affected by this issue ...

 

Come on guys!

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Explorer ,
Jun 10, 2020

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Lol I got the same issue. It was solved by updating Adobe XD version to the last one. And after the updating, it asked for my work partner to update it too. 

 

BUT now I have other issue, only for a specific project: I publish two links: Android and IOS version. The Android version is not publishing well - IOS is ok. It finishes the publishing, but the prototype is not being updated. Something is going on with Android version (developer and active downloads activated). I'm trying that for more than 1 hour, maybe 2 now 3 lol. Adobe XD is good, but this issues and error 55:18 is frustrating me a LOT! Also thinking to change to Figma! This is happening to me in a big project, more than 400 artboards... and it will increase even more, we're just in the beginning. Maybe it's something with Adobe server cache... is it possible to clean Adobe server cache for a specific project only? [EDITED] OMG Suddenly it worked now! W-----TTTTTTTT-FFFFFF!"!!!!!!

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Explorer ,
Jun 10, 2020

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I'm having this exact same issue!

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New Here ,
Jun 10, 2020

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I'm having the same issue as well. I'm unable to update the prototype link or open the link.

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Community Beginner ,
Jun 10, 2020

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Facing the same issue some links are accessible, some are asking for a password and some are not opening.

Not even able to update the links or generate new links.

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