I have an issue with my account where I cannot access file syncing and cant send any of my Adobe XD files online to my class nor save any to the cloud. I bought my subscription through collegebuys and it had worked a few weeks ago, but now doesnt want to work for me anymore.
I also had registered my bought account with the same account given to me by my school. The issue could be that they conflict with each other, but I am not sure. I hope I was informative with my situation.
Thanks for reaching out. It looks like you have an Enterprise account, I'd request you to log a ticket with the Enterprise team using this link: https://helpx.adobe.com/contact/enterprise-support.html
thank you very much for the link but could i have a more in depth guide on how to log a ticket?