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Issues with sharing files

New Here ,
Oct 15, 2020

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I have an issue with my account where I cannot access file syncing and cant send any of my Adobe XD files online to my class nor save any to the cloud. I bought my subscription through collegebuys and it had worked a few weeks ago, but now doesnt want to work for me anymore.

I also had registered my bought account with the same account given to me by my school. The issue could be that they conflict with each other, but I am not sure. I hope I was informative with my situation.

 

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Issues with sharing files

New Here ,
Oct 15, 2020

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I have an issue with my account where I cannot access file syncing and cant send any of my Adobe XD files online to my class nor save any to the cloud. I bought my subscription through collegebuys and it had worked a few weeks ago, but now doesnt want to work for me anymore.

I also had registered my bought account with the same account given to me by my school. The issue could be that they conflict with each other, but I am not sure. I hope I was informative with my situation.

 

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Oct 15, 2020 0
Adobe Employee ,
Oct 15, 2020

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Hi Phillip,

 

Thanks for reaching out. It looks like you have an Enterprise account, I'd request you to log a ticket with the Enterprise team using this link: https://helpx.adobe.com/contact/enterprise-support.html

 

Regards

Rishabh

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Oct 15, 2020 0
New Here ,
Oct 16, 2020

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thank you very much for the link but could i have a more in depth guide on how to log a ticket?

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Oct 16, 2020 0