• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Issues with updating XD

New Here ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

I wonder if anyone else has this problem. My XD doesn't ipdate automatically. It always says it's up to date in the CC app. But it's not. The only way I can update it is by uninstalling and then reinstalling from the product page. It's a pain, frankly. I manage student teams and if a team project has been updated and it's on the newer version than mine, I have to stop a critique or whatever, uninstall and reinstall. Surely this isn't normal? I'm running 10.15.7 a MacBook Pro mid-2015 but the issue has been there from the start - I first used XD when it was in the first Beta just never thought to chase the issue up. Appreciative of any help.

Views

168

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

LATEST

Hi John,

 

Sorry to hear about the trouble and for the delay in response. If the auto-update(https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html) is on and still it's not getting updated, please do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines