Japanese characters not appearing correctly in artboard title

Jan 12, 2021

Copy link to clipboard

Copied

I updated to the new Adobe XD version this morning (36.0.31.10) on Mac (Big Sur) and all my artboard titles using Japanese characters are appearing with random characters instead. They are displayed correctly if I click on on a title to edit (but then revert back to jumble when I leave the edit mode).

 

Artboard title (Japanese characters replaced by random characters)

Screen Shot 2021-01-13 at 8.50.53.png

 

 

Artboard title when I click on it (characters are correct)

Screen Shot 2021-01-13 at 8.50.57.png

Views

186

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Japanese characters not appearing correctly in artboard title

Jan 12, 2021

Copy link to clipboard

Copied

I updated to the new Adobe XD version this morning (36.0.31.10) on Mac (Big Sur) and all my artboard titles using Japanese characters are appearing with random characters instead. They are displayed correctly if I click on on a title to edit (but then revert back to jumble when I leave the edit mode).

 

Artboard title (Japanese characters replaced by random characters)

Screen Shot 2021-01-13 at 8.50.53.png

 

 

Artboard title when I click on it (characters are correct)

Screen Shot 2021-01-13 at 8.50.57.png

Views

187

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 12, 2021 0
Adobe Employee ,
Jan 13, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. Is this happening with a specific file or multiple files?
  2. Will it be possible for you to share a sample file? If yes, please add the file to a shared location like Google Drive or DropBox and share the link through DM, by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 13, 2021 0
Jan 13, 2021

Copy link to clipboard

Copied

Hi Rishabh,

 

Thank you for your reply.

 

1. It seems to happen on all of my files - I tried a few existing files and created a new one and I'm always getting the issue

2. I just created a sample file & sent you this dropdown link
https://www.dropbox.com/sh/lo1tzgnhuinurm6/AAClMYRX3Te7m-DqwS9wW84Xa?dl=0

 

Thank you,

Best wishes,

Camille

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 13, 2021 0
rukamiyu LATEST
Jan 14, 2021

Copy link to clipboard

Copied

I saw that someone else has the same issue with Korean script: https://community.adobe.com/t5/adobe-xd/korean-characters-in-artboard-titles-issue/td-p/11750728?pag... and it was suggested to sign out of Creative Cloud, restart the machine, sign back in again and then uninstall & install Adobe XD if the issue was still there. 
I tried all of the above and the issue is still there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2021 0