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Je ne peux pas ouvrir mon fichier en ligne

New Here ,
Jan 17, 2019

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Bonjour mon fichier se trouve en ligne et je ne peux pas l'ouvrir.
Le message suivant s'affiche : Erreur, impossible d'ouvrir ce document

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Je ne peux pas ouvrir mon fichier en ligne

New Here ,
Jan 17, 2019

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Bonjour mon fichier se trouve en ligne et je ne peux pas l'ouvrir.
Le message suivant s'affiche : Erreur, impossible d'ouvrir ce document

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Adobe Employee ,
Jan 17, 2019

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Hi there! Is this a document that was shared with you, or a document that you own?

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Community Beginner ,
May 15, 2019

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Hi i have a same problem

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Adobe Employee ,
May 15, 2019

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Repeating what Elaine said. Are these XD files or documents that you created, or those that were shared with you?

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Community Beginner ,
May 15, 2019

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This is a file I created and saved online

					
				
			
			
				
			
			
			
			
			
			
			
		

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Community Beginner ,
May 15, 2019

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a.jpg

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Adobe Employee ,
May 16, 2019

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There are a few solutions suggested in this post Sorry we can't open this document Adobe XD

Can you try those and let us know if they helped?

Thanks,

Preran

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Community Beginner ,
May 16, 2019

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ok thanks for helping

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Adobe Employee ,
May 16, 2019

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Hi ghostdesign,

Thanks for sharing the screenshot. From what I understand this conversation, you have uploaded the XD file on Adobe Creative Cloud.​ and you are unable to open to open this file.

Before we proceed, we'd love to get more details about it. Please share the process which you are following to open this document. Have you tired to use a different machine to open this file?

Thanks,

Atul_Saini

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Community Beginner ,
May 16, 2019

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I opened the file with another pc and I recovered the file thank you for your help


					
				
			
			
				
			
			
			
			
			
			
			
		

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