Je ne peux pas ouvrir mon fichier en ligne

[nicolasd56673529]

Bonjour mon fichier se trouve en ligne et je ne peux pas l'ouvrir.
Le message suivant s'affiche : Erreur, impossible d'ouvrir ce document

[elainecc]

Hi there! Is this a document that was shared with you, or a document that you own?

[ghostdesign]

Hi i have a same problem

[Preran]

Repeating what Elaine said. Are these XD files or documents that you created, or those that were shared with you?

[ghostdesign]

This is a file I created and saved online

[ghostdesign]

[Preran]

There are a few solutions suggested in this post Sorry we can't open this document Adobe XD

Can you try those and let us know if they helped?

Thanks,

Preran

[ghostdesign]

ok thanks for helping

[Atul_Saini]

Hi ghostdesign,

Thanks for sharing the screenshot. From what I understand this conversation, you have uploaded the XD file on Adobe Creative Cloud.​ and you are unable to open to open this file.

Before we proceed, we'd love to get more details about it. Please share the process which you are following to open this document. Have you tired to use a different machine to open this file?

Thanks,

Atul_Saini

[ghostdesign]

I opened the file with another pc and I recovered the file thank you for your help