Jira cloud plugin well installed but not working

New Here ,
Sep 25, 2020 Sep 25, 2020

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Hi all,
I downloaded the Jira plugin and installed Adobe Xd on Jira. On XD I manage to display my projects and jira tickets but if I click on a ticket I get an error message. Any Ideas ?

Capture d’écran 2020-09-25 à 18.30.38.pngCapture d’écran 2020-09-25 à 18.30.46.png

Thank you !

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Adobe Employee , Sep 25, 2020 Sep 25, 2020
Hi Celine, Sorry to hear about the trouble. It looks more like a plugin issue, so if you have tried basic troubleshooting like re-installing the plugin, I'd recommend contacting the plugin support directly. To contact them, please right-click on the plugin name in the panel and then click support. Let us know if you need any further assistance, we'll try our best to help you with it. Regards Rishabh

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Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

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Hi Celine,

 

Sorry to hear about the trouble. It looks more like a plugin issue, so if you have tried basic troubleshooting like re-installing the plugin, I'd recommend contacting the plugin support directly. To contact them, please right-click on the plugin name in the panel and then click support.

 

Let us know if you need any further assistance, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I have the same problem, and plugin support is not active. Any solution? 

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Adobe Employee ,
Jul 04, 2021 Jul 04, 2021

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Hi there,

 

Sorry to hear about the trouble. To contact plugin support please click on the plugin name in the plugin panel >  right-click to manage plugins > Select the plugin > Get Support. Let us know if you need any further assistance.

Regards

Rishabh

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