Jira cloud plugin well installed but not working

[celinep98718832]

Hi all,
I downloaded the Jira plugin and installed Adobe Xd on Jira. On XD I manage to display my projects and jira tickets but if I click on a ticket I get an error message. Any Ideas ?

Thank you !

[Rishabh_Tiwari · Accepted solution]

Hi Celine,

Sorry to hear about the trouble. It looks more like a plugin issue, so if you have tried basic troubleshooting like re-installing the plugin, I'd recommend contacting the plugin support directly. To contact them, please right-click on the plugin name in the panel and then click support.

Let us know if you need any further assistance, we'll try our best to help you with it.

Regards

Rishabh

[hkgydutdj]

I have the same problem, and plugin support is not active. Any solution? 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. To contact plugin support please click on the plugin name in the plugin panel >  right-click to manage plugins > Select the plugin > Get Support. Let us know if you need any further assistance.

Regards

Rishabh

[Aria Vanessa5C93]

Hi Adobe team,
Same problem... and the support doesn't work guys!
If that plugins is not anymore active for Adobe XD why still there on the library?
They dont take care about our complaint they said you need to figure out with Adobe...

So what is the solution?
A bit tired to play Ping-Pong between Atlassian support vs Adobe Support.
Thanks for your understanding!
AV.

[Aria Vanessa5C93]

Hi Adobe team,
Same problem... and the support doesn't work guys!
If that plugins is not anymore active for Adobe XD why still there on the library?
They dont take care about our complaint they said you need to figure out with Adobe...

So what is the solution?
A bit tired to play Ping-Pong between Atlassian support vs Adobe Support.
Thanks for your understanding!
AV.