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Just updated XD and everything is lagging.

Community Beginner ,
Nov 03, 2020

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Hello, I just updated XD and everything is lagging. It's unusable in this state.  Is there a fix for this?

Correct answer by Steve5E1E | Community Beginner

Just got notified of a new XD update and installed it.  Seems to be performing well so far. 

Steve5E1E_0-1604942118285.png

 

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Just updated XD and everything is lagging.

Community Beginner ,
Nov 03, 2020

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Hello, I just updated XD and everything is lagging. It's unusable in this state.  Is there a fix for this?

Correct answer by Steve5E1E | Community Beginner

Just got notified of a new XD update and installed it.  Seems to be performing well so far. 

Steve5E1E_0-1604942118285.png

 

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Nov 03, 2020 1
Adobe Employee ,
Nov 03, 2020

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Hi Steve,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. When exactly is lagging?
  3. Is this happening on a specific file or multiple files?

 

Regards

Rishabh

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Nov 03, 2020 0
Community Beginner ,
Nov 03, 2020

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Thanks for the quick response.

XD Version: 34.2.12.2
OS: Windows 10

This is happening on multiple files. I've tried it on some Cloud docs and
some local xd files with the same result. It even lagged when trying to
get the version information from the application. All functionality is
lagging (click, zoom, scroll, etc).

Thanks!

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Nov 03, 2020 1
Adobe Employee ,
Nov 03, 2020

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Could you please share a screenshot capturing the memory utilized by XD in the task manager while working on XD. I'd also need system logs which you can collect and share by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

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Nov 03, 2020 0
Community Beginner ,
Nov 03, 2020

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XD is currently unusable like this but when trying to do basic functions like zoom and click the Memory utilization is around 10% ( 492.5MB) as indicated by the screenshot.  I'll walk through the log steps you've linked and provide those shortly

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Nov 03, 2020 0
Community Beginner ,
Nov 03, 2020

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Just uploaded the logs as per the instructions.  Thanks!

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Nov 03, 2020 0
Community Beginner ,
Nov 04, 2020

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Hello, were these files received well?

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Nov 04, 2020 0
Community Beginner ,
Nov 04, 2020

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I'm having the same issue. Totally unusable since I updated this morning. For a small file I had to wait 20 mins and do nothing for my file to open properly and be able to do anything. In that time, my CPU and memory are maxing out. Larger files just hang completely. Any file I open has issues. My colleague is experiencing the same issues (both on Win10), v.34.2.12.2

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Nov 04, 2020 0
Community Beginner ,
Nov 04, 2020

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Earlier today it was the same (unusable).  Just tested it out now and seems much better.  Not sure what may have changed.  I haven't done anything different. I'm going to keep monitoring it for now

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Nov 04, 2020 0
Community Beginner ,
Nov 09, 2020

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FYI, it's back to being just about unusable. Haven't heard back from Support in a couple days either.  Will have to use another application until this is fixed unfortunately.

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Nov 09, 2020 0
Community Beginner ,
Nov 09, 2020

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Just got notified of a new XD update and installed it.  Seems to be performing well so far. 

Steve5E1E_0-1604942118285.png

 

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Nov 09, 2020 1