keep crashing while using keyboard shortcuts (ctrl+v, ctrl+l) on ver 38.0.12

New Here ,
Mar 17, 2021 Mar 17, 2021

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After updating to the newest version on win10, I couldn't have my job done since I spend my time on restarting Xd. And I can't open the file with older version. Is there any other solution to the problem?

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Crash on windows

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. If it is happening on a specific file, will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with us.
  3. We'll need the system logs and crash dump file so please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and then reproduce the crash and once the application crashes, please make a note of the time stamp in local time and collect the crash dump file from this location: Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and then collect system logs by following the steps shared here: https://support.box.com/hc/en-us/articles/360043693234-How-to-Collect-Microsoft-Event-Viewer-Logs-fo... 

 

In case if you need help in collecting these details, you can also contact us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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New Here ,
Mar 18, 2021 Mar 18, 2021

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It happens to all the files.

 

Sent the log files to you.  Thanks.

 

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