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Keyboard doesn't work in Adobe XD.

New Here ,
Nov 16, 2019

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The problem is that from the get-go, I cant use my keyboard shortcuts, or type anything anywhere in the app. And iv tried multiple keyboards so its not just mine peripherals.

 

I've tried :

- uninstalling-reinstalling

- restarting my computer

- downloading an older

- downloading it from the site as opposed to within the creative cloud app

 

Does anyone know a fix for this, please let me know, Thanks!

 

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Error, Product issue

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Keyboard doesn't work in Adobe XD.

New Here ,
Nov 16, 2019

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The problem is that from the get-go, I cant use my keyboard shortcuts, or type anything anywhere in the app. And iv tried multiple keyboards so its not just mine peripherals.

 

I've tried :

- uninstalling-reinstalling

- restarting my computer

- downloading an older

- downloading it from the site as opposed to within the creative cloud app

 

Does anyone know a fix for this, please let me know, Thanks!

 

<The title was renamed by moderator>

Topics

Error, Product issue

Views

298

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 16, 2019 0
Adobe Community Professional ,
Nov 16, 2019

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Good evening, JAE Designs.

The trouble is happening
Is it Windows? mac? Could you tell me more about the environment?


TkfY(ACP),JAPAN

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Nov 16, 2019 1
New Here ,
Nov 16, 2019

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i have a windows computer

- cpu: ryzen 5 1500x

- gpu: nvidia gtx1060 3gb

- 1T HDD

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Nov 16, 2019 0
Adobe Community Professional ,
Nov 16, 2019

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Nov 16, 2019 1
Adobe Employee ,
Nov 18, 2019

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Hi Jae,

 

We are sorry to hear you are facing trouble using keyboard in Adobe XD. In additin to what Peter has suggested, could you please confirm if you are able to use keyboard in other Adobe apps or non-Adobe apps?

 

We will try our best to investigate about the issue.

 

Thanks,

Harshika

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Nov 18, 2019 0