Keyboard doesn't work in Adobe XD.

New Here ,
Nov 16, 2019 Nov 16, 2019

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The problem is that from the get-go, I cant use my keyboard shortcuts, or type anything anywhere in the app. And iv tried multiple keyboards so its not just mine peripherals.

 

I've tried :

- uninstalling-reinstalling

- restarting my computer

- downloading an older

- downloading it from the site as opposed to within the creative cloud app

 

Does anyone know a fix for this, please let me know, Thanks!

 

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Error, Product issue

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Adobe Community Professional ,
Nov 16, 2019 Nov 16, 2019

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Good evening, JAE Designs.

The trouble is happening
Is it Windows? mac? Could you tell me more about the environment?


TkfY(ACP),JAPAN

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New Here ,
Nov 16, 2019 Nov 16, 2019

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i have a windows computer

- cpu: ryzen 5 1500x

- gpu: nvidia gtx1060 3gb

- 1T HDD

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Adobe Community Professional ,
Nov 16, 2019 Nov 16, 2019

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi Jae,

 

We are sorry to hear you are facing trouble using keyboard in Adobe XD. In additin to what Peter has suggested, could you please confirm if you are able to use keyboard in other Adobe apps or non-Adobe apps?

 

We will try our best to investigate about the issue.

 

Thanks,

Harshika

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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If your keyboard stop working 

make this: 

1- "Windows Key" + "R" -  Run a command 
2- Write this: C:\Windows\system32\ctfmon.exe
3- Press Ok 

 

It works for me 

Cheers 

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