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CMD + Z is not working, after been working for a while, the shortcut stops working, even if I go to "EDIT > UNDO " the option is disabled.
This is SO FRUSTATING!
I need to restart XD every time this happens.
Please help!
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Hi Dan,
We understand it could be frustrating for you. We would like to know a few more details like-
We will try our best to help.
Thanks,
Harshika
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Thanks Harshika.
My OS is Mac OS Mojave 10.14.6
XD: 28.6.12.3 Creative cloud sync 4.3.36.1
In a normal office day it happens randomly but every time I'm working on XD.
It happens with all files
Have you noticed any specific action disabling the shortcut? No.
After I restart XD the problems seems to disapperar for a while, but after a couple of minutes it come back.
I hope you could help me, this is the second conversation I've opened because of this.
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Thanks Dan for sharing the details. Would you mind toggling the windows for a second whenever it happens and see if that works? I would also suggest sharing the log files with me over a private message for investigaton purpose.
Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.
Note: Please share the link of this post over a PM for reference.
We will try our best to help.
Thanks,
Harshika