Keyboard working intermittently after update to v9.1.12.3

Community Beginner ,
Jun 22, 2018 Jun 22, 2018

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System Info:

Adobe XD CC v: 9.1.12.3

OS: Windows 10 Pro v: 1803 build: 17134.112

64-bit, 12GB RAM, Intel i5-6300U CPU @ 2.40Ghz

Issue:

After the latest update, the keyboard stops working.

The app freezes when the text field I'm trying to edit is selected.

The entire app doesn't freeze but all keyboard input is lost.

Sometimes saving will 'unfreeze' it but I still am unable to type.

I have to exit, kill in task manager, restart, and functionality is lost almost instantly after restarting.

The same thing happens if I use built-in keyboard or external Logitech.

I sort of need to be able to type when I use XD...

Any help or tips would be GREATLY appreciated.

Thanks.

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correct answers 1 Correct Answer

Community Beginner , Aug 12, 2019 Aug 12, 2019
I read someone's answer, sadly I couldn't find it now.. but it worked for me! whenever the keyboard get stuck, press the 'windows' key. All start to work again

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Community Beginner ,
Aug 01, 2019 Aug 01, 2019

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Hi Harshika,

Thanks for your advanced answer.

I’ve entered this link before and haven’t understood what should I do to fix the Issue..

Regards,

Hemda

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Adobe Employee ,
Aug 08, 2019 Aug 08, 2019

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Hi Hemda,

Sorry for the confusion. Once you open the UserVoice and look for Nina's comment you will see two links as shown in the screenshot below:

Depending upon your Win10 build, open the link and you will see the steps to be followed to fix the issue. Please let us know if you face any issues with this.

Thanks,

Harshika

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Community Beginner ,
Aug 09, 2019 Aug 09, 2019

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I'll try that. Thanks!

Get Outlook for Android<https://aka.ms/ghei36>

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Community Beginner ,
Aug 10, 2019 Aug 10, 2019

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Hi Harshika

The IT at my company upgraded my laptop to Win 10. But I’m still having the problems that XD is stuck and I need to restart the program every 20 minutes.

I’m thinking maybe to purchase Figma instead. Can you help me in fixing this bug? Or I should move to other UX program?

Thanks and have a great week,

Hemda

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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Apologize for your experience. Just to be sure, is this an issue with the keyboard, or with launching Adobe XD on your computer? If it is an issue with Adobe XD launching on Windows, try solutions in Adobe XD launches into a white screen on Windows

Thanks,

Preran

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Community Beginner ,
Aug 12, 2019 Aug 12, 2019

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I read someone's answer, sadly I couldn't find it now.. but it worked for me! whenever the keyboard get stuck, press the 'windows' key. All start to work again

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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We're glad you're back on track and thank you for sharing the solution that worked for you.

Thanks,

Harshika

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New Here ,
Sep 12, 2019 Sep 12, 2019

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I have the same problem now 2019 with the last Update !!!! 

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Adobe Employee ,
Sep 12, 2019 Sep 12, 2019

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Hi Mohamed,

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Adobe Employee ,
Sep 12, 2019 Sep 12, 2019

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Hi Mohamed,

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New Here ,
Nov 16, 2019 Nov 16, 2019

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One years after that, I have the same problem.. Is there any solution to fix that (all the keyboard doesn't work at all) ? Thanks.

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New Here ,
Feb 25, 2020 Feb 25, 2020

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the same issue is happened to me so minimize the XD and then again maximize and Fixed and you can using your keyboard as well.. Funny? but it really worked..

Thank You..!!!

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New Here ,
Mar 07, 2020 Mar 07, 2020

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I create a script for Windows OS to copy a random value to clipboard, this batch script run the following command.

echo|set/p=fixAdobeXD|clip

Create a text file, copy and paste this command and save file with .bat extension, with two clicks on this script this bug will be solved.

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New Here ,
Sep 02, 2020 Sep 02, 2020

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how should i save the text file? it's not clear. can you provide an example for the naming?

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Adobe Employee ,
Sep 02, 2020 Sep 02, 2020

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Hi Tanvir,

 

Thanks for reaching out. Please open notepad > Copy the command > Save the file > Under File Type drop-down menu select All files and then while saving the file add ".bat" in the extension.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Jun 22, 2020 Jun 22, 2020

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It's june 2020 and I still have the problem. The developers should really prioritize this bug higher

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Community Beginner ,
Jun 29, 2020 Jun 29, 2020

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Same here!

After an hour of talking to support, the solution they gave me is to wait for the problem to be resolved.

This is not normal. I can't work like this.

 

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Same problem here, i see more ppl having the same problem and support asks them the same stupid questions again and again. 
I am sure some windows 10 update is triggering the problem, but it's on Adobe's side the solve it, not to keep delaying it. 
The same problem is seen in 2018, 2019 and now in 2020

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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Hi there,

 

We're so sorry to hear about the trouble. We can surely escalate this further for that, would you mind sharing a few more details like:

 

  1. The version of XD and the Windows build.
  2. Once it happens again, please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

These pieces of information will help us in logging a ticket and investigating this further.

 

Regards

Rishabh

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New Here ,
Sep 03, 2020 Sep 03, 2020

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Win Os build 18363.1016
xd version mentioned before
log *File:* AdobeLogs_20200903_054809_883-win.zip

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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If your keyboard stop working 

make this: 

1- "Windows Key" + "R" -  Run a command 
2- Write this: C:\Windows\system32\ctfmon.exe
3- Press Ok 

 

It works for me 

Cheers 

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New Here ,
Dec 10, 2020 Dec 10, 2020

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thank you for the kind information. Though i have fixed it by reinstalling
adobe xd.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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If your keyboard stop working 

make this: 

1- "Windows Key" + "R" -  Run a command 
2- Write this: C:\Windows\system32\ctfmon.exe
3- Press Ok 

 

It works for me 

Cheers 

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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LATEST

Press "Windows Key" + "R" on your keyboard.

On the dialog that opens, type the following: 
C:\Windows\system32\ctfmon.exe or just this -> ctfmon.exe
Click Ok or tap enter on your keyboard. This works for me. 

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