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Laggy XD

New Here ,
Jan 27, 2019

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Hello, I'm new to Adobe XD, so I will try to be short.

When working in it, it becomes very laggy and sometimes froze. For example, when zooming it just stop, or when I hold Space to get hand tool it doesn't recognize it until some time, when changing rectangle size(or similiar) it doesn't do it immediately, just froze for 3 seconds and then recognize.. and list go on.

Any solutions,

Thank you for answers,

Toni.

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Laggy XD

New Here ,
Jan 27, 2019

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Hello, I'm new to Adobe XD, so I will try to be short.

When working in it, it becomes very laggy and sometimes froze. For example, when zooming it just stop, or when I hold Space to get hand tool it doesn't recognize it until some time, when changing rectangle size(or similiar) it doesn't do it immediately, just froze for 3 seconds and then recognize.. and list go on.

Any solutions,

Thank you for answers,

Toni.

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57

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Jan 27, 2019 0
Adobe Employee ,
Jan 28, 2019

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Most performance issues in Adobe XD are related to outdated graphic drivers. If you are on a Windows computer, can you try visiting the manufacturer's site and update your graphic drivers?

If you are still facing issues, I suggest getting in touch with us using Contact Customer Care

Thanks,

Preran

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Jan 28, 2019 0
New Here ,
Feb 03, 2019

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Hello, thanks for answer.

I did installed latest drivers for my graphich card, and updated Adobe XD, but problem is still same.

Also, I had same problem on the PC with windows 10 in the School where I was doing Adobe XD tutorial

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Feb 03, 2019 0
Preran LATEST
Adobe Employee ,
Feb 04, 2019

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Have you used assets such as images and video files in your project that are stored on a network drive? Also, have you checked the file size of your assets?

Can you quickly create a new  artboard with just text, import a couple of images from your computer, and let us know if you are able to reproduce the issue?

Thanks,

Preran

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Feb 04, 2019 0