It's second time when I need to uninstall Xd. After update I need to remove it from my computer, and install it again, loosing all plugins, default settings, and recent documents on welcome screen. Problem is that I see blank screen when Xd starts. Few seconds and it's closing.
Last update few weeks ago was the same problem. One hour ago I made new update and I have the same problem.
Only sollution is to re-install Xd but it's not a first time, and it is not a good sollution. Second update, same problem.
What is going on Adobe?
I am using WIN 10, 64bit system.
We apologize for the frustration. We understand it could be annoying. We will try our best to help you with this. We'd suggest trying the solutions in this help article: Adobe XD launches into a white screen on Windows and restarts your machine after trying solution 1.
If that doesn't work, could you please share the XD version of your machine?
Let us know if you've any issues with this. We'd be happy to help
Reiterating Harshika's request: Can you confirm that you are on the latest version of Adobe XD (20.2)?
Yes I always have Xd updated. Now I amde another update and have the same problem 😕
I understand that it could be annoying to get the same problem again and again. The team is already aware of this behavior and is working on it to make improvements in the future. I'd request you restart the computer first and then try to launch XD. If that doesn't work, please try the solutions from the help document mentioned in my previous post and let us know if that helps.
We're sorry for the inconvenience.
I was trying this solutiuons: https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but...
Sollution 1. - I already have this settings
Sollution 2. - Did not helps me
Sollution 3. - Doesn't exist in my registry.
Sollution 4. Look similar like simple uninstall, and install again.
Only one way is to
1. uninstall XD
2. Restart computer
3. install it again
But unfortunately you will lost your plugins and default settings.
I understand, Bryan. However, this is the default behavior for windows. I'd request you to please try to reinstall the Adobe XD and let us know if you're able to launch XD.
OK. I believe there is something WRONG with the file listed for download on your website. I tried that file twice and it failed to load for both install attempts. The steps below worked for me this time.
SO.....perhaps your web guys need to check links????
The referenced article is very much out of date.
On July 23, 2019 - I downloaded and installed the latest Adobe XD & Creative Cloud. It was installed on a fresh installation of Windows 10 (10.0.17763 N/A Build 17763 with all possible updates applied). I verified all graphics drivers were the latest and met minimums required. I verified all dll's mentioned in the article were configured properly. The referenced Registry Key does not exist (should we create it?). Looking at feedback on this article (in this thread) uninstalling my Visual C++ libraries will be a waste of time.
|OS Name:||Microsoft Windows 10 Home|
|OS Version:||10.0.17763 N/A Build 17763|
Faulting application name: XD.exe, version: 18.104.22.168
Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292
Exception code: 0xc000027b
Fault offset: 0x00000000000bd588
Faulting process id: 0x2490
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_22.214.171.124_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
Faulting package full name: Adobe.CC.XD_126.96.36.199_x64__adky2gkssdxte
Thank you for sharing the details and trying the troubleshooting steps. We did receive cases for the same. However, the issue got resolved by updating the Visual C++ packages. Could you please confirm if you've updated the VC++ package?
Please let us know if you've any issues with this. We'd be happy to help.
Not a Microsoft Visual C++ package problem. I just posted my solution in another message of this thread.
There is an issue with the file downloaded directly from the website: Adobe Creative Cloud
Installing a fresh copy from WITHIN THE DESKTOP Creative Cloud app works perfectly.
I'm glad you're back on track. Thank you for sharing the solution that worked for you. This will definitely help our users to fix the issue. Thank you for sharing the feedback regarding the file. I will surely check the issue with the file.
In addition to what Harshika said, you can reach out to our tech support team directly Contact Customer Care to see if there is a more permanent solution for the issues that you are facing.https://wiki.corp.adobe.com/display/cxcchl/Clicktale+Requests