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Live preview is not working, Windows 10 + iPhone 6S.

New Here ,
May 03, 2019

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Hi,

I recently did a fresh install of Windows 10 on a new SSD. Since then however Live Preview has stopped working on my iPhone 6S. I'm on the latest iOS version and my iTunes is up to date.

Whenever I load up a document, nothing happens on the iOS app (it just says "Open an XD document on your desktop").

Is this a Windows or iPhone issue? If so, how can I fix it? I'm thinking it's the former because Live Preview worked perfectly fine before I did the Windows installation.

Thanks,

Wil.

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Live preview is not working, Windows 10 + iPhone 6S.

New Here ,
May 03, 2019

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Hi,

I recently did a fresh install of Windows 10 on a new SSD. Since then however Live Preview has stopped working on my iPhone 6S. I'm on the latest iOS version and my iTunes is up to date.

Whenever I load up a document, nothing happens on the iOS app (it just says "Open an XD document on your desktop").

Is this a Windows or iPhone issue? If so, how can I fix it? I'm thinking it's the former because Live Preview worked perfectly fine before I did the Windows installation.

Thanks,

Wil.

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Adobe Employee ,
May 03, 2019

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Hi wildesign_,

Thanks for using Adobe XD and sharing the details of the situation. It would be great if you could share the OS version, version of XD Desktop app and Adobe XD mobile app so that we can try to reproduce it here at our end.

Thanks,

Atul_Saini

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New Here ,
May 04, 2019

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OS version 12.2. XD mobile version is 18.0 (2942). Desktop version is 18.2.12.2.

Cheers.

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Adobe Community Professional ,
May 04, 2019

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Hi, is Adobe XD updated both on your PC and on your smartphone?

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New Here ,
May 04, 2019

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Yes it is. Cheers.

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Adobe Employee ,
May 06, 2019

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Thank you, Ursulaz

Wil: Can you try the solution in the above post and let us know if it helped?

Thanks,

Preran

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New Here ,
May 05, 2019

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Hi Wil,

i had the same problem today.

After installation of Itunes on my pc and restarting Adobe Xd Live Preview recognize the phone and it works fine.

Best

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New Here ,
May 08, 2019

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Thank you for the responses. It seems like iTunes isn't properly installing the iPhone USB driver.

Marking as answered.

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