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Live Preview / Mobile Preview not working

New Here ,
Sep 03, 2020

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I know this is a common issue, but I'm yet another customer who cannot use mobile preview.

 

Windows 10 Version 10.0.19041 Build 19041

iTunes Version 12.10.8.5 (also tried  current Windows store version)

iOS 13.6.1 and 13.7

iPad mini 2 and iPhone SE2

Genuine USB-A to lightning and USB-C to lightning cables

XD 32.1.22.3

Cloud Sync 4.3.57.2

 

Have tried restarting PC, plugged in cable, started XD then on PC then the iOS device,

Have tried restarting PC, plugged in cable, started XD then on iOS device then the windows install device,

 

No windows updates due and "duet display" software works faultlessly.

Hi David,

 

We're so sorry to hear about the trouble. Could you please try re-installing the XD app on the mobile device and check if it works? If it still doesn't work, please re-install the app on the desktop as well and check again. Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Live Preview / Mobile Preview not working

New Here ,
Sep 03, 2020

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I know this is a common issue, but I'm yet another customer who cannot use mobile preview.

 

Windows 10 Version 10.0.19041 Build 19041

iTunes Version 12.10.8.5 (also tried  current Windows store version)

iOS 13.6.1 and 13.7

iPad mini 2 and iPhone SE2

Genuine USB-A to lightning and USB-C to lightning cables

XD 32.1.22.3

Cloud Sync 4.3.57.2

 

Have tried restarting PC, plugged in cable, started XD then on PC then the iOS device,

Have tried restarting PC, plugged in cable, started XD then on iOS device then the windows install device,

 

No windows updates due and "duet display" software works faultlessly.

Hi David,

 

We're so sorry to hear about the trouble. Could you please try re-installing the XD app on the mobile device and check if it works? If it still doesn't work, please re-install the app on the desktop as well and check again. Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Known Issue

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39

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Sep 03, 2020 0
Adobe Employee ,
Sep 03, 2020

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Hi David,

 

We're so sorry to hear about the trouble. Could you please try re-installing the XD app on the mobile device and check if it works? If it still doesn't work, please re-install the app on the desktop as well and check again. Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Sep 03, 2020 1
New Here ,
Sep 03, 2020

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Rishabh that worked thanks!

 

I have to be honest after trying so many other steps I didn't think this would work but the reinstall of the Desktop software has fixed it!

 

If anyone else has this problems I would recommend getting itunes installed and running, then uninstalling Desktop XD and reinstalling.

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Sep 03, 2020 1