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Live preview mobile still not working

Advocate ,
Jul 17, 2019

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I've had this option on XD mobile for years but it's never been working. The first year or so it said it was a Mac only feature on this very screen, but I haven't seen that disclaimer in a long time but still, when I have a Xd document open and connect my Android phone to my W10 PC nothing happens. I suggest Adobe just close the project for Windows and Android instead of having a menu option that doesn't work.

live-preview.jpg

Thank you for sharing the details, I'd suggest submitting your feedback here: Tethered (USB) Mobile Device Preview on Windows – Adobe XD Feedback : Feature Requests & Bugs and upvote this feature request to add your voice.

Thanks,

Harshika

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Live preview mobile still not working

Advocate ,
Jul 17, 2019

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I've had this option on XD mobile for years but it's never been working. The first year or so it said it was a Mac only feature on this very screen, but I haven't seen that disclaimer in a long time but still, when I have a Xd document open and connect my Android phone to my W10 PC nothing happens. I suggest Adobe just close the project for Windows and Android instead of having a menu option that doesn't work.

live-preview.jpg

Thank you for sharing the details, I'd suggest submitting your feedback here: Tethered (USB) Mobile Device Preview on Windows – Adobe XD Feedback : Feature Requests & Bugs and upvote this feature request to add your voice.

Thanks,

Harshika

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 17, 2019

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Hi, we need some information to help you, like:

  • Adobe XD version on your computer;
  • Adobe XD version on your phone;
  • features of your computer.

We'd also request you to please check out this article: Preview your prototypes on mobile devices and try the steps mentioned and let us know if that helps.

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Jul 17, 2019 1
Advocate ,
Jul 17, 2019

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XD Ver. 21.0.12.11
XD mobile ver. 21.0.0 (22305)

Checked Play Store and I'm up to date on the mobile app according to them. I have allowed automatic updates for that app on my Samsung S7.

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Jul 17, 2019 0
Adobe Employee ,
Jul 17, 2019

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Hi there,

Sorry that you're unable to use Live preview on your android phone from windows10 machine. In addition to what Italo Sannino has said, please try these steps and share your results with us.

1. Connect USB cable before you launch the app

2. Pull down from top of screen to see notifications

3. Tap the “connected for charging” notification

4. Select Transferring media files

5. Launch XD app for the first time.

6. Open XD on mobile

Please let us know if that works. We'd be happy to help.

Thanks,

Harshika

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Jul 17, 2019 0
Advocate ,
Jul 17, 2019

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Doesn't change anything.

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Jul 17, 2019 0
Adobe Employee ,
Jul 19, 2019

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Thank you for sharing the details, I'd suggest submitting your feedback here: Tethered (USB) Mobile Device Preview on Windows – Adobe XD Feedback : Feature Requests & Bugs and upvote this feature request to add your voice.

Thanks,

Harshika

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Jul 19, 2019 0
New Here ,
May 03, 2020

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I tried to reinstall the app on iPad and pc but still not working. Looking for every chance but for nothing.

After that I try to use duet display, the resolution is so bad.

In desperate, I try the connection again, this thing is working now.

I don't know why but maybe the duet app fixed the connection problem.

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May 03, 2020 0
Adobe Community Professional ,
May 03, 2020

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This cabled or so-called "tethered" connection method with Windows was not a match made in Heaven...
Okay, it works splendid on a Mac with an iOS device. But on Windows it's a very fragile method, and Android is even still out of the question. Like mentioned earlier by some one in this discussion: it would be better if they'd just admit that it doesn't work on Windows and/or Android. That would really be helpful and save a lot of people a lot of time trying anything, messing with iTunes, Apple IDs, allowing access and all...

 

What does work, of course, is the cloud-based connection with the Adobe XD app to have Previews on your device !

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May 03, 2020 3