live preview not working win -> iphone

[loorip51166517]

Any idea, why can't I get Xd live preview to work from windows to my iphone?

The message is "Open an XD document on your desktop. Using a usb, connect to your iOS device" No matter what I do.

My iphone 6 is up to date also Xd ( didn’t work with earlier wersion also). Tried with 4 different cabels. Itunes is installed on windows....

[cmgap]

Is this a published file? Can you see the document by accessing Cloud Documents through your Files tab in your Creative Cloud Manager.

Is your Creative Cloud Manager up to date - Release notes for the Adobe Creative Cloud desktop app

The most current versions for Xd / CCM

[ertyuii]

It was shared and saved in cloud. Indeed this file wasn't saved in Creative Cloud files in my computer, when I saved it, I can see live preview.

So it means I can't use live preview with documents saved to cloud?

[cmgap]

Not sure where the issue may be... I've just confirmed that my iPad and iPhone Xd app will open files saved to the Cloud Documents tab without using a USB cable. Live Preview works as well. Although if you are using specialty fonts that will cause a problem.

Can you try to power cycle your device and check the app again? Are there any updates pending?

[ertyuii · Accepted solution]

Very weird.

I have been trying to get the live preview to work for several times. As I said, I got  live preview to work after your first post and then I opened Xd doc which was saved on my computer (not in cloud documents).

Now I tried once again to use live preview mode to cloud document and now it works...

I don't know what to think.

[cmgap]

If it happens again let us know what behavior you see when it doesn't work. If you get an error message or a blank screen or a black screen etc. that will help to figure out what the issue might be.