Live Preview on Android still not working

Advocate ,
Jan 19, 2021 Jan 19, 2021

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How many decades does it take for live preview to work on Android? I've read so many official Adobe articles that says this is working but it's not. Then the articles is re-written to "coming soon", then it says "Preview prototypes using the XD mobile app (iOS and Android)" but it's not working! I've just finnished downloading the two january XD updates but it's still not working. I've tried it on Galaxy S7+ and Galaxy S10. When I open the XD mobile app and connect it to the PC as described with XD documents open nothing happens. All I see is this screen. It's been like this always, so what's the point in having this app for Android when it doesn't work?! Is this one of those "uhm, sorry it doesn't work on Windows" type of cases again?

 

XD mobile app.png

 

adobe XD site.png

 

 

 

 

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Adobe Employee , Jan 19, 2021 Jan 19, 2021
Thanks for sharing the insights, Perrybrus. We do have an option to preview XD prototype on Android and iOS. Since there are two ways to preview, using USB Tethering and through Cloud Docs. So with Windows Machine on Android device, we don't have an option to preview using USB tethering, instead, we can preview it by saving it as a cloud document. Having said that, I agree there is always a scope of improvement so please upvote this request to add voice to the feature: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/17453770-android-tethered-usb-mobile-device-preview-on-wi...

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi there,

 

We're so sorry to hear about the trouble. I am afraid, as of now, if your device is running Adobe XD on Windows 10, real-time preview through USB is not supported on Android. Instead, you can save the document as a cloud document and then preview it on the mobile app. For more information, please refer to this article: https://helpx.adobe.com/xd/user-guide.html/xd/help/preview-mobile.ug.html

 

Regards

Rishabh

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Advocate ,
Jan 19, 2021 Jan 19, 2021

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Advocate ,
Jan 19, 2021 Jan 19, 2021

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So why don't you communicate this lack of Windows support on the website? It doesn't say anything about that on the XD product site. Is this intentional? It says "Preview prototypes using the XD mobile app (iOS and Android)" Are you embarressed to actually communicate the truth? Is XD still a Mac application with some scattered Windows support? Microsoft Windows is the dominating desktop operating system with a share of 76.56 percent! The newest stats are enclosed.

 

 

adobe XD site.pngScreenshot_2021-01-19 Desktop OS market share 2020 Statista.png

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Thanks for sharing the insights, Perrybrus. We do have an option to preview XD prototype on Android and iOS. Since there are two ways to preview, using USB Tethering and through Cloud Docs. So with Windows Machine on Android device, we don't have an option to preview using USB tethering, instead, we can preview it by saving it as a cloud document. Having said that, I agree there is always a scope of improvement so please upvote this request to add voice to the feature: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/17453770-android-t...

 

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Advocate ,
Jan 19, 2021 Jan 19, 2021

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As you hopefully know preview through Cloud Docs is not the same as a live doc preview using the USB connection. These are two very different features and experiences. Are you serious when asking me to upvote something for W10 that has existed for Mac OS for years??! That's just comical. This is what makes Figma more and more interesting.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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I am using Samsung Galaxy S10+ and live preview with USB is still not working. It was working fine a couple of months ago. What happened?

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi there,

 

Sorry to hear about the trouble. Since you mentioned that it was working earlier, I am assuming that you have macOS as on Windows we don't have an option to live preview with USB tethering. In case if you have macOS, please try re-installing XD app on your mobile and if it still doesn't work, please re-install XD app on the computer and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

 

 

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi!
I reinstalled it a couple of times. The problem seems to be with Samsung Galaxy S10+ since iPhones have no problems.

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Did your phone's OS update? There may have been a change due to that.

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