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Login Loop

New Here ,
Aug 19, 2020

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Whatever update that was made just makes  XD crash, constantly asking for login and when you close Coral Sync and Creative cloud and restart hence sign in again. Same problem occurs. Please bring back old update. Whatever you did isnt user friendly at all hence so frustrating. Actually I have failed to work the whole day because of the bug. Wish updating was optional

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, you can also try the suggestion shared here: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

 

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Login Loop

New Here ,
Aug 19, 2020

Copy link to clipboard

Copied

Whatever update that was made just makes  XD crash, constantly asking for login and when you close Coral Sync and Creative cloud and restart hence sign in again. Same problem occurs. Please bring back old update. Whatever you did isnt user friendly at all hence so frustrating. Actually I have failed to work the whole day because of the bug. Wish updating was optional

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, you can also try the suggestion shared here: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

 

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 20, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, you can also try the suggestion shared here: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

 

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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