Lost ability to Share prototype

[trevorg45373948]

'Share' is not working

I need to share an updated prototype. been fine all day. Is there a know issue?

thx

[user1732278]

Hello Trevorg,

We are sorry to hear you're facing trouble. We would like to know a few more details like-

• What is the OS & XD version of your machine?
• Is it happening with all the files or with a specific file? If it is to a specific file please provide me the file.
• Could you please share a short video of the issue? So that we can understand better.

We would also request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Let us know if you face any trouble with this.

Thanks,

Arpitha,

Adobe XD

[HARSHIKA_VERMA]

Hi Trevorg,

Sorry for the trouble. Could you please connfirm if the issue has been resolved or you still need assistance on the same? If yes, please share the information asked by Arpitha so that we can assist you further.

We would be happy to help.

Thanks,

Harshika