Highlighted

Lost all artboard's content (Local file)

New Here ,
May 13, 2020

Copy link to clipboard

Copied

Yesterday I added the last artboard design and close the file normally. Today I opened the file and found all artboards content (except the last one) were lost. I am wondering what kind of action can make it happen? and is it possible to restore the file? 

Hi Warner,

 

Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Also if any file gets corrupted then we lose the entire data and the file becomes un-accessible however as you confirmed that you are able to open the file, I suspect somehow the file content was overwritten with the last change. If it was a cloud document we could have checked the last version of the file on your end, however since its a local file, I am afraid, we don't have many options in this situation.

 

Regards
Rishabh

Views

153

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lost all artboard's content (Local file)

New Here ,
May 13, 2020

Copy link to clipboard

Copied

Yesterday I added the last artboard design and close the file normally. Today I opened the file and found all artboards content (except the last one) were lost. I am wondering what kind of action can make it happen? and is it possible to restore the file? 

Hi Warner,

 

Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Also if any file gets corrupted then we lose the entire data and the file becomes un-accessible however as you confirmed that you are able to open the file, I suspect somehow the file content was overwritten with the last change. If it was a cloud document we could have checked the last version of the file on your end, however since its a local file, I am afraid, we don't have many options in this situation.

 

Regards
Rishabh

Views

154

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 14, 2020

Copy link to clipboard

Copied

Hi Warner,

 

Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Also if any file gets corrupted then we lose the entire data and the file becomes un-accessible however as you confirmed that you are able to open the file, I suspect somehow the file content was overwritten with the last change. If it was a cloud document we could have checked the last version of the file on your end, however since its a local file, I am afraid, we don't have many options in this situation.

 

Regards
Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...